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Fibre not working, LOS light blinking red on on converter

  • okt. 16, 2024 8:16 a.m. UTC
  • 2 reacties
  • 71 Bekeken

Hello. My fibre stopped working 2 days ago when technicians were working on my neighbour’s fibre line, so they must have messed something up with my line/connection. The LOS light is blinking red on the converter, and I’ve tried all of the different methods of turning off and on again.

Please help! I need internet as I work from home. I’ve logged a ticket with the call center who forwarded to the technicians but nobody has contacted me

 

Beste antwoord door kribbecrib

Hi @Nora van Odido 

Thank you for the quick response. Yes I will update you once the technicians have been to have a look. They’re coming tomorrow

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Nora van Odido
Moderator
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  • Moderator | Internet + TV
  • okt. 16, 2024 1:50 p.m. UTC

Hi @kribbecrib, I immediately looked into this for you and I see that you were already able to make an appointment with a Guidion technician for this! Will you keep me updated on when the technician has visited you? 


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  • okt. 16, 2024 2:27 p.m. UTC

Hi @Nora van Odido 

Thank you for the quick response. Yes I will update you once the technicians have been to have a look. They’re coming tomorrow