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Beantwoord

Cancel Internet

  • mei 7, 2020 10:56 p.m. UTC
  • 4 reacties
  • 211 Bekeken

Hello!

Next month I would like to cancel my Internet contract/subscription since I am no longer living in the Netherlands.

Will the router be taken back by T-Mobile? 

Beste antwoord door Jason van Odido

Hi @Iulia12345, in order to cancel a subscription that's running within an annual contract, we need a proof of changing residence (proof of relocation). A proof of relocation is an official document. The following is eligible as a proof of moving: termination of rental contract from the landlord or a buyer's contract from an owner-occupied home. It can also be a lease or purchase agreement for the new address.

Finally, we also accept proof of registration from the municipality (GBA). Can you please send us one of the above documents? You may e-mail it to: klantenservice@t-mobilethuis.nl. If you could add your customber number and/or home address in the title, that would be great. Thanks so much!

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    4 reacties

    Waqqas
    Super User
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    • WaqqasSuper User
    • Odido Superuser
    • mei 8, 2020 2:34 a.m. UTC

     

     

    Welkom op de Odido community!
    Jason van Odido
    Moderator
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    • Jason van Odido
    • Community Manager
    • Antwoord
    • mei 10, 2020 3:03 p.m. UTC

    Hi @Iulia12345, in order to cancel a subscription that's running within an annual contract, we need a proof of changing residence (proof of relocation). A proof of relocation is an official document. The following is eligible as a proof of moving: termination of rental contract from the landlord or a buyer's contract from an owner-occupied home. It can also be a lease or purchase agreement for the new address.

    Finally, we also accept proof of registration from the municipality (GBA). Can you please send us one of the above documents? You may e-mail it to: klantenservice@t-mobilethuis.nl. If you could add your customber number and/or home address in the title, that would be great. Thanks so much!

    Mods beantwoorden geen ongevraagde privéberichten. Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base

    Good afternoon I would like to cancel my order for internet at home because my wife has already order it .I would love me to cancel the application that is in my name if it’s possible.thanks in advance

    Tommie van Odido
    Moderator
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    • Tommie van Odido
    • Moderator | Internet + TV
    • mrt. 13, 2023 12:42 p.m. UTC

    Hi @Dimitrios Tsavlidis, your order has been successfully cancelled. Thank you for letting us know! Have a wonderfull day.

    Life is too short to drink bad wine! Mods beantwoorden geen ongevraagde privéberichten.
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