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Hi 

 

I have completed the installation process as instructed by the email I received. It stated that my line will be active by 01/02/2020 18:00.

 

The modem and everything is connected but the internet light is not on, it seems that my internet has not been activated. I am not sure if this is the case or if there is something wrong with my connection point?

 

Will someone be able to assist me?

 

 

Hi @JacoM45,

 

Welcome to the Community, my sincerest apologies for the late reply. We’ve had some technical difficulties regarding topics and such. I see you’ve already contacted our Customer Support! Did you make an appointment with KPN yet? 

 


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