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why the appointment is required for esim order?

  • mrt. 22, 2026 12:59 p.m. UTC
  • 5 reacties
  • 75 Bekeken

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why is it necessary to book an appointment for esim order? That's wired

Beste antwoord door eric

Hi ​@tkafr ,

When you took a new mobile subscription in the Odido app you got the question "sim or esim'.. but if you applied for a new subscription outside the app, AMP will come to check your ID and take a 1 cent payment to validatie the bankaccount. Once this is done, you can change to a esim when the mobile subscription is part of your my-odido. 

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5 reacties

eric
Super User
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  • Odido Superuser
  • mrt. 22, 2026 2:45 p.m. UTC

Hi ​@tkafr 

A new (e) sim can be ordered when you login to the Odido app with 2FA or when you visit an Odido store and have an official ID.


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  • mrt. 22, 2026 3:02 p.m. UTC

Thanks! I have already a customer of Klick and Klerk, and home internet. Also I used to use Odido, which has 2FA. I switched back from KPN to Odido, and I’ve got this appointment by AMP Groep. That is quite wired… someone will visit me to provide eSim? lol


eric
Super User
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  • Odido Superuser
  • Antwoord
  • mrt. 22, 2026 3:13 p.m. UTC

Hi ​@tkafr ,

When you took a new mobile subscription in the Odido app you got the question "sim or esim'.. but if you applied for a new subscription outside the app, AMP will come to check your ID and take a 1 cent payment to validatie the bankaccount. Once this is done, you can change to a esim when the mobile subscription is part of your my-odido. 


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  • mrt. 22, 2026 3:37 p.m. UTC

oh ok then someone will actually Come!? I want to cancel it first and wanna do that at the store ..

 


eric
Super User
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  • Odido Superuser
  • mrt. 22, 2026 5:45 p.m. UTC

You can make an appointment with AMP that fits your timeschedule.