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Beantwoord

Cancel my subscription

  • February 5, 2026
  • 2 reacties
  • 161 Bekeken

Hello,

I have moved abroad and would like to cancel my subscription as soon as possible.

My phone number is: 0687141685

Please confirm the cancellation and the end date of my contract.

Kind regards,

Beste antwoord door eric

Cancellations can only be done via the phone on 0800-0092. 

Bekijk origineel

2 reacties

eric
Super User
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  • ericSuper User
  • Odido Superuser
  • Antwoord
  • February 5, 2026

Cancellations can only be done via the phone on 0800-0092. 

Welkom bij de klant-helpt-klant Community van Odido.
    Manouk van Odido
    Moderator
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    Hi, I see that you would like to cancel your subscription because you have moved. I will help you with that!

    I see that ​@eric has already sent you a telephone number, great. This is our general telephone number, which will connect you to the cancellation department. Are you abroad? Then you can call +316 24001200. Would you like to speak to my colleagues directly? Then you can also call 0800 7123. They are available on working days from 8:00 to 20:00 and on Saturdays from 9:00 to 17:30. They will help you with this.

    If you indicate that you have moved, you can also send an email if you prefer. You can send an email with your cancellation to: incasso@odido.nl. The email must include the following:

    • Your details (mobile number, postcode, house number and date of birth)
    • Proof of your move abroad
    • Your choice: do you want to cancel your subscription entirely or switch to Prepaid

    You will receive a response to your email within a week and we will have processed your cancellation. Would you like to arrange this immediately? Then I advise you to call! Do you have any questions? I'm here for you!

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