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A defective powerbank

  • July 28, 2026
  • 3 reacties
  • 36 Bekeken

  • heeft eerste post geplaatst

Hello,

I’m a tourist that visted Amsterdam this month and bought a 10,000mh powerbank from one of the Odido stores.

During the day it charged the phone but not good enough - it always disconnected and connected by itself

I’ve visited the store, the worker saw that everything fine but it keeps doing that for me while I’m moving even with different USB cables

I need your help, I won’t visit the NL or europe soon…

 

Beste antwoord door eric

If you can not go to the store to have it checked out, sending it by post could be an option but if you are not in the EU, that will be a lot of costs and custom forms. Behello (and also Odido) is a Dutch company, so you can not go to their stores in other countries. 

It is the difficulty of buying something abroad,, repairs will be difficult. I feel you just have to use it for what is does.

Bekijk origineel

3 reacties

Waqqas
Super User
Forum|alt.badge.img+15
  • Odido Superuser
  • July 28, 2026

Hello ​@igal 

Maybe it's the charging port of your phone? Try charging something else.

You aren't able to return it?


  • Auteur
  • heeft eerste post geplaatst
  • July 28, 2026

Hello ​@igal 

Maybe it's the charging port of your phone? Try charging something else.

You aren't able to return it?

No, I had to buy it because I was in a rush and didn't have any other options - that was the day we flight back home. The charging port is good, I always charging with Apple’s charger

I’m talking about BeHello power bank 


eric
Super User
Forum|alt.badge.img+14
  • Odido Superuser
  • Antwoord
  • July 28, 2026

If you can not go to the store to have it checked out, sending it by post could be an option but if you are not in the EU, that will be a lot of costs and custom forms. Behello (and also Odido) is a Dutch company, so you can not go to their stores in other countries. 

It is the difficulty of buying something abroad,, repairs will be difficult. I feel you just have to use it for what is does.