Hi, I have canceled my Internet + TV subscription on 8th December and returned wifi modem, wifi point and media box and got confirmation from Odido. Usual Invoice generated for 1st December to 31st December. Need a new invoice for the actual usage. Invoice number 901611702315.
Beantwoord
wrong invoice after canceling subscription
Beste antwoord door Cheyenne van Odido
Hi
I can indeed see that we canceled your DSL subscription on 08-12-2025. On 17-12-2025 we have received all the equipment. You have received a full invoice for december. No worries! In January you will receive your final invoice, in which we credit any costs you have over paid. In your case, you will receive the periode of 08-12-2025 until 31-12-2025 back from us! Please also note that the invoicenumber 901611702315 you mentioned is a mobile invoice and does not regard your canceled DSL connection!
Did you cancel on 8th of December or 8th of November?
There is a notice period of one month. So if you cancelled on 8th December, you will be billed until 8th of Januari. Your line will also be active until that time. In that case you will receive a last invoice in Januari for 1st to 8th of Januari.
If you cancelled on 8th of November, then this is really an error. In the cancelation mail it clearly states that the last invoice will only contain the portion of that month the line is active and the subscription ends.
Could it be that you were still under a 12 or 24 month contract? If not, then you should have gotten an invoice from 1st of December to 2nd of December (2 days).
I'm not sure if a moderator here can intervene.
Fill in the private fields in your profile here on the community so they can have a look (top right, click your name and choose mijn profiel, then bewerk profiel. Fill in all the prive/private fields).
+15- Odido Superuser
Hello
Odido charges the full month in advance. After that, you will automatically receive a refund for the days you were no longer using Odido. No worries. 🙂
Odido charges the whole month in advance, afterwards you will get the amount for the days you didn't have Odido anymore back. No worries 🙂
No, not when the subscription ends in that month... at least, not according to themselves.
This is part of my mail. So the last month, in which the subscription ends, they should only charge subscription costs until end of contract date. BTW
De laatste rekening
De maand waarin je abonnement stopt, ontvang je een factuur met de abonnementskosten tot 02-01-2026. De maand daarna ontvang je van ons nog een factuur met de gebruikskosten van de laatste maand. Dit wordt automatisch geïncasseerd van je rekening.
Yep. Subscription fees up to December 8, 2025. So the invoice is incorrect. Not sure if they can correct this before collection date, but this needs to be corrected.
+14- Odido Superuser
The invoice will be collected as usual. In the normal invoice creation tempo, the next invoice will contain a pro rato credit invoice. If there are no outstanding invoices anymore, that one will be paid out back to you.
Then they should explain it like that in their e-mail.
+8Hi
+5Hi
I can indeed see that we canceled your DSL subscription on 08-12-2025. On 17-12-2025 we have received all the equipment. You have received a full invoice for december. No worries! In January you will receive your final invoice, in which we credit any costs you have over paid. In your case, you will receive the periode of 08-12-2025 until 31-12-2025 back from us! Please also note that the invoicenumber 901611702315 you mentioned is a mobile invoice and does not regard your canceled DSL connection!
You have received a full invoice for december. No worries! In January you will receive your final invoice, in which we credit any costs you have over paid.
Why is this different from what is mentioned in the cancelation confirmation e-mail from Odido??
Maybe you should pass this on that those texts need to be changed, or the procedure for incasso needs to be adjusted after cancelation. Because this is just confusing to customers.
This is the text (so please pass this on):
De laatste rekening
De maand waarin je abonnement stopt, ontvang je een factuur met de abonnementskosten tot <<exacte eind-datum>>. De maand daarna ontvang je van ons nog een factuur met de gebruikskosten van de laatste maand. Dit wordt automatisch geïncasseerd van je rekening.
+5Hi
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