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WIFI punten sent back via DHL but not received

T
  • Tiphaine
  • heeft eerste post geplaatst
  • 2 reacties

Hi,

 

I sent back 2 WIFI punten  on Tuesday 12 April via DHL but I received 2 emails from T-mobile Thuis stating they were not received. DHL app shows the box was sent and delivered though.

Could please have a look and let me know what is the status of the retouren?

 

Thanks

Tiphaine

 

Beste antwoord door Waqqas

Hello @Tiphaine 

Did you add a note with your customer details or a retournummer?

Can you also provide the tracking code and make sure your klantnummer is filled in in your community profile?

Bekijk origineel

5 reacties

Waqqas
Super User
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  • WaqqasSuper User
  • Odido Superuser
  • 21211 reacties
  • Antwoord
  • 15 mei 2023

Hello @Tiphaine 

Did you add a note with your customer details or a retournummer?

Can you also provide the tracking code and make sure your klantnummer is filled in in your community profile?

Welkom op de Odido community!
T
  • Tiphaine
  • Auteur
  • heeft eerste post geplaatst
  • 2 reacties
  • 15 mei 2023

Hi,

my customer number is XXXX (already filled in my profile)

Retour number is on the screen shot below

and here is the tracking code is JVGLOTC0040243647

Moderator edit: please don’t add personal information to a public post.

Jason van Odido
Moderator
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Hi @Tiphaine, thanks for adding the proof of shipment! I’ve removed the one, remaining wifi extender from the return-database. You won’t receive anymore mails regarding the return of hardware - should you receive another email, please disregard it and throw it in the bin. 

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
T
  • Tiphaine
  • Auteur
  • heeft eerste post geplaatst
  • 2 reacties
  • 16 mei 2023

Hi Jason,

thank you very much ! I wanted to make sure you actually received them. Good I will disregard any future emails if any. 
Have a great day!

 

Jason van Odido
1 persoon vindt dit leuk
  • Jason van Odido
    Jason van Odido
Jason van Odido
Moderator
Forum|alt.badge.img+16

You're very welcome @Tiphaine! Have an amazing day! 

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base

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