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Beantwoord

Returned equipment - tracking update

  • October 25, 2024
  • 6 reacties
  • 103 Bekeken

Hi,

I've cancelled my DSL order, in order to change to Fiber.

I've sent the modem back, but DHL seems to have used a different tracking than the one I provided.

Can someone contact me so that I can provide you with the correct tracking. 

Modem appears returned on DHL. In my odido it still shows I need to send it back.

Thanks 

Beste antwoord door Nora van Odido

Hi @SmartHome, thank you for all the information and for adding the correct tracking number in your profile. I see that the package is still on it's way to us. After it has been received by the warehouse, it can take up to 6 workdays to process your return. Once the return has been processed, you will receive a confirmation e-mail from us. If you still haven't received an e-mail after the 6 workdays, can you please let me know? That way I can look into it for you! 

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6 reacties

Waqqas
Super User
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  • WaqqasSuper User
  • Odido Superuser
  • October 25, 2024

Hello @SmartHome 

Had you received an email to send the modem back? You can fill in your klantnummer in your community profile and also the tracking code in any privé field.

Welkom op de Odido community!
  • SmartHome
  • Auteur
  • is een nieuwe Poster
  • October 25, 2024

Thanks for your reply.

I did indeed get an email to send the modem back.

DHL used a different tracking than the one I provided from the email.

So although the modem was returned it still shows I need to send it, in my odido.

  • SmartHome
  • Auteur
  • is een nieuwe Poster
  • October 25, 2024

I've sent you a message with the information. 

Thanks 

Nora van Odido
Moderator
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  • Nora van Odido
  • Moderator | Internet + TV
  • Antwoord
  • October 25, 2024

Hi @SmartHome, thank you for all the information and for adding the correct tracking number in your profile. I see that the package is still on it's way to us. After it has been received by the warehouse, it can take up to 6 workdays to process your return. Once the return has been processed, you will receive a confirmation e-mail from us. If you still haven't received an e-mail after the 6 workdays, can you please let me know? That way I can look into it for you! 

Ongevraagde privéberichten worden niet beantwoord. Neem snel een kijkje in onze handige Wiki: https://community.odido.nl/knowledge-base.
    • SmartHome
    • Auteur
    • is een nieuwe Poster
    • October 25, 2024

    Thanks for the information. 

    I've sent you a private message.

    • SmartHome
    • Auteur
    • is een nieuwe Poster
    • October 30, 2024

    @Nora van Odido please check the private message I sent. Thanks 

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