Hi, I recently cancelled my subscription and sent all listed items to odido. I got email 2 days ago they only got tv box and they miss modem. They expect me to send something I already did with the same box.
Here is my track number : Jouw digitale afgiftebewijs (3STML100144061)
Klant number : EJP45004
Can some moderator help me what to do and expect now ? Thanks.
Beste antwoord door Nora van Odido
Hi
In most cases, we have received all the equipment properly, but not all devices have been fully processed yet. It can take up to 6 working days for your return shipment to be fully completed. Often, you will receive another message a day later confirming that the other devices have also arrived.If you still haven’t received any update after 6 working days, I’d be happy to look into the situation with you and help resolve it.
I have just sent you a private message to verify your details. Once the verification is complete, we will continue the conversation in this topic. Please make sure to leave a message in this topic as soon as you have sent your details. We do this so that there is always a colleague available to assist you. I look forward to your private message!
+8Hi
In most cases, we have received all the equipment properly, but not all devices have been fully processed yet. It can take up to 6 working days for your return shipment to be fully completed. Often, you will receive another message a day later confirming that the other devices have also arrived.If you still haven’t received any update after 6 working days, I’d be happy to look into the situation with you and help resolve it.
I have just sent you a private message to verify your details. Once the verification is complete, we will continue the conversation in this topic. Please make sure to leave a message in this topic as soon as you have sent your details. We do this so that there is always a colleague available to assist you. I look forward to your private message!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.