I’m moving house and need internet at the new place, Guidion requires me to wait from 08:00 - 12:00 for a technician, I have a lot of things to do already, but ok.
I went out for 10 minutes to get food and the Guidion tech sends SMS that he is 5 minutes away, 4 minutes later calls to say he is leaving because no one is home.
My only choice is to cancel Odido Internet
Beste antwoord door Waqqas
Hello
Normally Guidion sends a sms 1 day before they come with an estimated time of arrival, didn't you receive a sms?
+15Hello
Normally Guidion sends a sms 1 day before they come with an estimated time of arrival, didn't you receive a sms?
+14Yes, he got a sms 5 minuts ahead. Not long, but within the estimated 4 hour timeframe. It is a pitty you went out. Cancellation is done via the customer care center on 0800-0092. You can also apply for a new appointment.
Because this service has not yet been installed I was able to cancel the 24month 1G order without cost, ordered with KPN instead.
Hi
Hi
I believe the technician was outside my house already when the 5 minute eta was sent. I received the message at 09:48 and I received a call from the technician at 09:52 asking which doorbell to ring.
Either way it’s over now :)
+14Yep, probably he ended the installation with another customer in the area and closed the ticket within the Guidion systems which trigged the next appointment sms.
Guidion is also used by KPN, so don't be surprised when the same guy is appointed to your adress :)
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