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odido sending email to return model. i am not in the netherlands

I cancelled my odidio subscription and away for summer holidays and because of that i can not return the modem for the next 2 weeks. Till now i have received email 4 times to return the equipment. I have talked to customer service once and they said you can return it when you are back to the netherlands. And after that i have received 2 reminder emails. I am afraid odido can charge me for not returning.

Beste antwoord door Ishana van Odido

Hi ​@Abhijeet, no worries! These are automated emails we can't stop. I can check your deadline to return the equipment right away without any charges. Could you please add your postal code, house number, date of birth, and the last four digits of your bank account number to your profile? Then I can get started right away!

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7 reacties

Ishana van Odido
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Hi ​@Abhijeet, no worries! These are automated emails we can't stop. I can check your deadline to return the equipment right away without any charges. Could you please add your postal code, house number, date of birth, and the last four digits of your bank account number to your profile? Then I can get started right away!

Per 11 september 2025 niet meer werkzaam bij Odido.
  • Abhijeet
  • Auteur
  • is een nieuwe Poster
  • August 10, 2025

Hi ​@Ishana van Odido thank you for the response. Please check my profile, it is updated just now.

Tommie van Odido
Moderator
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Hi ​@Abhijeet, thank you for providing your details. I have looked into your case and can confirm that a reminder has indeed been sent. This is the first reminder. You will then receive an email stating that a fine may be issued. You will then have 30 days to return the modem before the fine is issued. Do you think you will have enough time to send the modem to us? If so, then you have nothing to worry about! I hope this information is helpful! 

Life is too short to drink bad wine! Mods beantwoorden geen ongevraagde privéberichten.
  • Abhijeet
  • Auteur
  • is een nieuwe Poster
  • August 17, 2025

Now, I am not able to download DHL QR code to return the equipment. ​@Tommie van Odido 

eric
Super User
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  • ericSuper User
  • Odido Superuser
  • August 17, 2025

Hi ​@Abhijeet ,

Than the fine will be applied automatically to the next invoice. If you pay that, the equipement does not have to be returned anymore. 

Welkom bij de klant-helpt-klant Community van Odido.
  • Abhijeet
  • Auteur
  • is een nieuwe Poster
  • August 17, 2025

​@eric ​@Tommie van Odido I am looking to return the equipment but I am not able to download QR code mentioned in the email.

Tommie van Odido
Moderator
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Hey ​@Abhijeet, if the QR code does not work, you can return it in another way. You can find information about this in this topic!

 

 

Life is too short to drink bad wine! Mods beantwoorden geen ongevraagde privéberichten.
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