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How do i actually get fiber working?

  • October 15, 2026
  • 2 reacties
  • 19 Bekeken

I've been trying to switch from ziggo and it's not going well. First over a month to wait for an install. Then when they get here there's a break in the fiber. It's been almost a week and all I have is a vague email that someone was alerted. Is this how it normally is? Did I make a mistake?

Beste antwoord door Nora van Odido

Hi ​@dsilver49, it is amazing to see that you have gotten a subscription with us. I want to welcome you! This is not the start that we hoped you would have with us. I want nothing more than to look into this for you and give you more clarity about the situation. 

I’ve just sent you a private message from our Moderator account to verify your details. Once verification is complete, we’ll continue the conversation in this thread. This ensures that a colleague is always available to help you. I look forward to your reply!

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2 reacties

Waqqas
Super User
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  • Odido Superuser
  • October 15, 2026

Hello ​@dsilver49 

It should take a maximum of 5 days for someone to contact you after a ticket is created. A moderator can check this for you.


Nora van Odido
Moderator
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  • Moderator | Internet + TV
  • Antwoord
  • October 20, 2026

Hi ​@dsilver49, it is amazing to see that you have gotten a subscription with us. I want to welcome you! This is not the start that we hoped you would have with us. I want nothing more than to look into this for you and give you more clarity about the situation. 

I’ve just sent you a private message from our Moderator account to verify your details. Once verification is complete, we’ll continue the conversation in this thread. This ensures that a colleague is always available to help you. I look forward to your reply!