Hello,
I want to cancel my odido internet subscription, which was meant to run until end of August 2025 and had an automatic renewal policy. I tried to cancel from the app but it keeps telling me that neither my odido phone number nor my registered email is recognized. Besides, I don't have access to my simcard now as I have permanently moved outside Europe.
I would appreciate your assistance on this matter.
Best regards.
Beste antwoord door Tommie van Odido
Hi
I can imagine it’s frustrating to run into trouble when you simply want to arrange your cancellation, especially now that you’ve already moved abroad. I’m here to point you in the right direction. At the moment, we can’t process cancellations through the Community or by email. To cancel your Odido Internet subscription, you’ll need to contact our Customer Service team directly by phone. They can verify your details securely and complete the cancellation for you. You can reach them by calling +31 6 2400 1200 from outside the Netherlands. Please have your customer number and personal details ready so they can help you as quickly as possible. I know it’s an extra step, but this is the quickest and most secure way to get everything sorted, and once it’s done, you can cross it off your list for good. Safe travels and all the best in your new home!
+13Hi
I can imagine it’s frustrating to run into trouble when you simply want to arrange your cancellation, especially now that you’ve already moved abroad. I’m here to point you in the right direction. At the moment, we can’t process cancellations through the Community or by email. To cancel your Odido Internet subscription, you’ll need to contact our Customer Service team directly by phone. They can verify your details securely and complete the cancellation for you. You can reach them by calling +31 6 2400 1200 from outside the Netherlands. Please have your customer number and personal details ready so they can help you as quickly as possible. I know it’s an extra step, but this is the quickest and most secure way to get everything sorted, and once it’s done, you can cross it off your list for good. Safe travels and all the best in your new home!
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