Hello, I really need help with my case.
I was an international exchange student in the Netherlands and returned to Indonesia in January 2026. After returning home, I contacted Odido to cancel my subscription. Since my municipality deregistration had been handled by my university, I had to provide alternative documents before my cancellation could be processed.
Eventually, Odido confirmed that my subscription would end on 8 May 2026 and informed me that I would receive a final settlement invoice around the end of May so I could pay the remaining balance.
However, I never received that final invoice. I followed up several times because I wanted to settle everything, but unfortunately I did not receive any further response.
Today, I unexpectedly received a notification that I have been registered with Stichting Preventel because of an outstanding payment. This was very surprising because I have been waiting for the final invoice that I was told would be sent to me.
I have now sent a detailed email explaining the entire situation and included the supporting evidence. I would really appreciate it if someone could review my case and help me resolve this matter as soon as possible.
Thank you very much for your assistance.
