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terminate contract

Hi,

 

I moved to my home country so I would like to terminate the contract. Could you please help me to cancel it? 

 

Sujung

Beste antwoord door Mitch van Odido

Hi @Sujung,

I hope you had a safe flight. Do you want to cancel your mobile or fixed subscription? Often a mobile contract has a duration of either one or two years. This could mean the cancellation comes with some costs. For example, if you chose to buy a phone via a credit (with monthly payments) you’ll receive a(n) (digital) invoice containing the remainder of the costs for your phone. In case of the service contract, you would have to pay a ‘fine’ of 50% of the remainder of the costs, as it would be when you would have chosen the cheapest options of the subscription. Could you send me a PM with your 06-number, address, date of birth and the last four digits of the IBAN that is connected to this subscription? A colleague will help you as soon as possible. 

If it’s a fixed subscription, please let me know. I’ll contact a colleague of ‘T-Mobile Thuis’ in order to help you. 

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    2 reacties

    Pouh
    Super User
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    • PouhSuper User
    • Odido Superuser
    • August 4, 2022

    Hi Sujung,

     

    is this for mobile or just for internet/tv at home? 

    For mobile, is the contract you currently got a monthly or did you sing a 1 / 2 year contract? If it’s a monthly contract, you can cancel it in My T-Mobile. Otherwise you have to buy out the contract. You should call the support for the options. 

    Groetjes Pouh Super User van Odido. Kom je er nog niet helemaal uit? Bel dan met de Odido klantenservice via https://www.odido.nl/service-contact. Of op 1200 als je jouw mobiele nummer van Odido gebruikt. (Technische) vragen of je toestel? Stel ze gerust! Maak een topic aan, op ongevraagde privé berichten reageer ik niet.
    Mitch van Odido
    • Mitch van Odido
    • Oud-Moderator | Mobiel
    • Antwoord
    • August 5, 2022

    Hi @Sujung,

    I hope you had a safe flight. Do you want to cancel your mobile or fixed subscription? Often a mobile contract has a duration of either one or two years. This could mean the cancellation comes with some costs. For example, if you chose to buy a phone via a credit (with monthly payments) you’ll receive a(n) (digital) invoice containing the remainder of the costs for your phone. In case of the service contract, you would have to pay a ‘fine’ of 50% of the remainder of the costs, as it would be when you would have chosen the cheapest options of the subscription. Could you send me a PM with your 06-number, address, date of birth and the last four digits of the IBAN that is connected to this subscription? A colleague will help you as soon as possible. 

    If it’s a fixed subscription, please let me know. I’ll contact a colleague of ‘T-Mobile Thuis’ in order to help you. 

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