Good evening, I’ve just made a new contract based on a option given to me by Odido for a total of 17.50 per month for 24 months, but now the contract shows 22.51 to be paid in stead of the 17.50 that I’ve chosen. Any one had a similar situation??
kind regards
carlos amaro
ps : how do I get to see the answers if any ?
Beste antwoord door Waqqas
Can you share a picture of your last invoice without personal information?
+14Hi
If you have a mobile unlimited subscription and a fixed internet subscription you get "klantvoordeel'. This files €5 on the fixed subscription amd €7,50 on the unlimited mobile subscription.
The contract is for the gross price, on the invoice any " klantvoordeel " discounts will be deducted.
Good evening Eric thanks for your msg and the fact that is in English, but is really confusing on the app was a total of 17.50 , now is 22.51 ( don’t understand the one cent also ) but in the mail it all starts at 40 € then comes to 30.01 then comes to 22.51 but on the promotion was 17.50 per month for 24 months all this other amounts are new to me and I’ve chosen 17.50 not 22.51 or all the others .
+15Hello
What bundle do you have and when did you subscribe? Have you changed your bundle via your Odído account?
There can be a few reasons such as no klantvoordeel, discount that disappears after changing your bundle or inflation.
+14We are talking about a mobile subscription , aren't we? What subscription name that you exactly take? F.e. Unlimited basic? €40 euro was including a mobile phone?
This was the offer , but after choosing this I got a contract/invoice for the monthly payment of 22.51
the description says that starts at 40 then a 9.99 discount ( that I don’t understand) than it becomes 30.01 then the discount of 7.50 leaves a total of 22.51 to be paid . But the offer clearly shows 22.50 with 7.50 discount total 17.50 .
+14Ok, so €40 with unknown discount of €10 is €30.
€30 is standard listed pricing - €7,50 klantvoordeel for you having a fixed network subscription as well ÷ €22,50.
€22,50 is the standard offer - €5,- bijmaker discount = €17,50.
This breakdown will appear on the invoice once the old subscription contract term has ended and your new subscription term becomes active.
But first i don’t know were the 40 € come from , and second i have a contract to pay 22.51 not the 17.50 that I’ve signed for .
+15
Have you ever adjusted your bundle? After adjusting you bundle the €5 blijmakee discount expires.
+15
When you select abonnement wijzigen in your Odído account and choose to downgrade or upgrade your bundle than you lose the €5 discount, even when you go back to unlimited Basis after that.
+15
Can you share a picture of your last invoice without personal information?
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