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Problems after contractovername

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I recently completed contract overname process with the old owner. And it's been completed succesfully. Then, i cannot connect to the internet anymore. Furthermore, i cannot see any information about my subscription, how much data, minutes or sms i have. I already saw there has been some software issues going on with these things about contract overname, klant voordeel and everything but, i dont have any data now and i cant connect to the internet, that is very frustrating. Could you help me about this please?

Beste antwoord door Marciano van Odido

Hi Bozkurt, nice to see that you were able to take over someone's contract and subscription! Please fill in your 06-number in your profile (under Klantnummer) and let me know once you've done this. I'm happy to look into it! đŸ˜„

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    4 reacties

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    • bozkurtmuammer
    • Auteur
    • heeft eerste post geplaatst
    • 2 reacties
    • 12 mei 2024

    New update for my earlier question. 

    Thanks to the customer service, yesterday I started to be able to see some information about my subscription on My Odido. However, I see that I have 2GB data, which was not what I applied to when we filled the Contract Overname form. And when I try to change my subscription, it says my new choices will be effective on September. This is a very big problem. I didn’t ask for 2 GB’s when we fill Contract Overname form, I asked for more. I cannot survive with that much data. Could you help me about this please.

    Marciano van Odido
    Moderator
    Forum|alt.badge.img+9

    Hi Bozkurt, nice to see that you were able to take over someone's contract and subscription! Please fill in your 06-number in your profile (under Klantnummer) and let me know once you've done this. I'm happy to look into it! đŸ˜„

    Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base of start een nieuw topic.
    B
    • bozkurtmuammer
    • Auteur
    • heeft eerste post geplaatst
    • 2 reacties
    • 13 mei 2024

    I filled my phone number in my profile, do you able to see now?

    Marciano van Odido
    Moderator
    Forum|alt.badge.img+9

    Hi Bozkurt, thanks for adding your phone number to your profile! I've looked into your account and subscription, and I think you meant 20 GB (20.000MB)? I see that your subscription has Unlimited data. So, don't worry about that. You get a daily bundle of 20 GB data, and once you've used the daily 20 GB, you will continue to be able to use data on a lower speed. And you can use an unlimited amount of free 2 GB-aanvullers. This means that after you get bundles of 2GB per time after you've used the daily bundle of 20GB. So, you do have unlimited data, but you will have to add 2GB after using 20GB! You can add 2GB in Mijn Odido and via SMS. You can send EXTRA to 1280.

    Does this clarify things for you? If you have any other questions, please let me know! đŸ˜„

    Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base of start een nieuw topic.

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