Hello,
I am an expat from Ukraine and this is my very first time living and working in the Netherlands. Because of the heavy language barrier and my complete lack of experience with Dutch rules, I completely misunderstood how mobile subscriptions work here. I thought I was signing up for a flexible monthly plan, but it turns out I accidentally locked myself into a 2-year contract.
I absolutely cannot keep or pay for this number for 2 years because my circumstances are changing, and I am already planning to permanently return to Ukraine this September.
I honestly didn't know about these contract traps, and it was an honest mistake due to my ignorance as a newcomer. Could a moderator please help me find a way to cancel or waive this subscription without penalties before I leave the country? I am ready to move to private messages to provide my customer details.
Thank you for your empathy and help.
