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Matching up starting dates for Cell Phone new subscription and internet contract

N
  • NLK
  • heeft eerste post geplaatst
  • 1 reactie

Hi, I have heard conflicting answers from Odido shop workers and 2 customer service agents.  I was told at the shop and by the 1st customer service agent on the phone that it would be possible to arrange my new phone re-subscription (starts in May) so that the end date of the contract could match up with my current internet subscription which I started later in September (so that it would be less of a hassle dealing with two different timed contracts when I leave the country). I still plan on renewing my September internet for another year after it expires.

 

However, when I called customer support today to finalize the new subscriptions, they told me the only way to get the contract timing to match up was to wait until September to resubscribe and have no phone plan until then.  This is different from what I had been told from previous employees and I would like to confirm its validity as I was once falsely told by an Odido worker that I could not cancel a subscription (tablet data) under any circumstances and I lost money over it because it turned out to be incorrect information after cancelling with the help of another worker.

 

A quick response would be appreciated as I have been trying to deal with this issue for the last week and my phone contract finally ends today.

Beste antwoord door eric

hi ​@NLK ,

The good thing is, even when a contract is over the first period, the subscription will not end. After the initial contractperiod your subscription will become monthly renewable/endable.

The same for the fixed internet connection. After the initial period, it will continue to work and become montly endable.

So you just could do nothing and it stays all the same. If you do not renew, you can easily leave the country with just 30 days notice and no peanalty fees.

But if you DO renew the mobile contract with some new hardware, that new subscription will start the day after the initial period ended or when that has passed, on the day you order a renewal or if the period has passed, on the day you order the renewal.

Bekijk origineel

2 reacties

eric
Super User
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  • ericSuper User
  • Odido Superuser
  • 9323 reacties
  • Antwoord
  • 9 mei 2025

hi ​@NLK ,

The good thing is, even when a contract is over the first period, the subscription will not end. After the initial contractperiod your subscription will become monthly renewable/endable.

The same for the fixed internet connection. After the initial period, it will continue to work and become montly endable.

So you just could do nothing and it stays all the same. If you do not renew, you can easily leave the country with just 30 days notice and no peanalty fees.

But if you DO renew the mobile contract with some new hardware, that new subscription will start the day after the initial period ended or when that has passed, on the day you order a renewal or if the period has passed, on the day you order the renewal.

Welkom bij de klant-helpt-klant Community van Odido.
N
  • NLK
  • Auteur
  • heeft eerste post geplaatst
  • 1 reactie
  • 9 mei 2025
eric schreef:

hi ​@NLK ,

The good thing is, even when a contract is over the first period, the subscription will not end. After the initial contractperiod your subscription will become monthly renewable/endable.

The same for the fixed internet connection. After the initial period, it will continue to work and become montly endable.

So you just could do nothing and it stays all the same. If you do not renew, you can easily leave the country with just 30 days notice and no peanalty fees.

But if you DO renew the mobile contract with some new hardware, that new subscription will start the day after the initial period ended. 

Ahh I see.  Thank you so much for the response!

Reageer


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