How to move up number porting date & question on billing

Hi G, welcome to our community and welcome to Odido! I'm happy to see that you've received your new phone and sim card from us. You can start your subscription with us earlier. To do this; you can contact Lebara so that you can pay their cancellation fee to stop your contract early. The next step is to cancel your current number porting request and request a new one to get a new 'first possible date' to port your number. 

To answer your question about billing: Your mobile subscription and the payment for your phone will both start as soon as your subscription starts. 

Please add your full name, 06-number, date of birth, zip code, house number and the last 4 digits of your IBAN to your profile. I'm happy to look into your order/subscription if you have any other questions! 😊

Hi ​@Marciano van Odido ,

Thank you for your clear instructions regarding my number porting from Lebara. I'd like to quickly explain my situation and what I've done so far based on your advice.

I recently received my new phone package from Odido, which includes two SIM cards (one for the phone and a second for a tablet). When I set up the porting for my number from Lebara, the date was automatically scheduled for December 2026, as my contract with Lebara doesn't end until then.

My goal is to switch to Odido as soon as possible. Following your instructions, I have taken two immediate actions:

1. I have updated my personal details (name, date of birth, address, etc.) in my community profile so you can access my account.

2. I have contacted Lebara and am currently in the process of arranging the payment to buy out the remainder of my contract.

Now that this is in motion, could you please cancel my current number porting request that is scheduled for December 2026?

Once that is done, what is the best way for me to submit the new request? Can I do this myself through the 'Nummerbehoud' section in my Mijn Odido account, or should I ask you to help me with it here once I have the final date from Lebara?

On a related note, I am seeing a technical issue in the Mijn Odido app. It shows a message that says "2 subscriptions ready for you to add," but when I press the "Yes please" button, it gives me an error: "Something went wrong." I assume this is linked to the pending porting date.

This also leads to my final question, just to be 100% certain on the billing: Will the monthly charges for my Odido plan (for both the phone and tablet SIM) only begin after my number is successfully ported on the new, earlier date? I understand that the separate payments for the phone itself might start immediately.

Thank you again for your expert guidance. I look forward to your confirmation.

Good afternoon G, you're very welcome, and thank you for getting back to me! Very smart of you to take this step by step to avoid confusion and for us to make your switch as smooth as possible. 

• I've looked into the old number porting request and I see that it's already been rejected/cancelled. So, that's good. 
• If you've received confirmation from Lebara that you can end your contract with them early on an exact date, me or my colleagues can help you with a new request. I will be away for the next 2 weeks, but if you reply in this topic. 1 of my colleagues will help you just as thorough. 

Ah yes, I see your empty Mijn Odido account indeed and it doesn't allow you to link the subscriptions, because the starting date hasn't come. That's correct. As soon as your contract/subscription starts with us, you will be able to link your subscriptions to your Mijn Odido account.

If we confirm a new start date for your subscription, that will also be the start of your billing cycle; from that moment you will pay for the phone (toestelkrediet) and the subscription. With our Hello-subscriptions, you always pay 1 month in advance. If you have any questions about this after receiving your first invoice, please let me know. I'm happy to answer them. 

To answer your final question, do you have your order number for me? I can't seem to find the order for your tablet. If you send your order number in a new reply, my colleague can tell you when this subscription and billing starts! 😊

Thank you so much for the incredibly detailed explanation. That clears everything up regarding the Mijn Odido app error and how the billing will start. I really appreciate you taking the time to explain it.

Firstly, my apologies for the confusion regarding a "tablet". I did not order a tablet or a tablet subscription. I have one main phone subscription and a second, separate data subscription (€2.50/month) with its own number. I mistakenly referred to this second data SIM as a 'tablet SIM'. There is only one order, so you don't need to look for another one.

The great news is that I have finalized everything with Lebara. They have sent me official confirmation that my contract for number +31 6...241 will end on October 31, 2025.

As you mentioned the old porting request is already cancelled, could your colleague who will be taking over please help me submit the new number porting request?

To confirm, the request is:

• Number to port: +31 6...241

• New start/porting date: October 31, 2025

Thank you and the team for your help in making this a smooth transition. I hope you have a great two weeks away!

Hello ​@gdlveepl17 I'm taking it over from my colleague! Thanks for the explanation, now it's a little clearer.

I wanted to take care of this for you right away, but I need to perform an additional verification to make sure the number belongs to you.

I have just sent a verification code to your number via text message. Could you share that code with me? Then I can submit a new request for you to keep your number!

23676

Hi ​@gdlveepl17 thank you for sharing the code! I immediately submitted a new request for you and have good news: your application has been approved and I see that your number will be transferred to us on October 31, 2025. You have also received a text message about this.

If there is anything else I can do for you, please let me know. We are here for you!

Hello ​@gdlveepl17 yes indeed! Once your number has been ported, your own number will be transferred to the SIM card you received from us. It will then be active and you can use your new SIM card with your own number. Everything will then be fine.

If you have any other questions, feel free to ask. The community is here for you! 🙌