I just go in circles unable to install eSIM on the new phone.
clicking on the link in Odido email leads to an error
scanning QR code in Odido email leads to an error
manually activating eSIM leads to an error
trying to get support goes in circles with dumb bot izzy
cannot call or receive calls
cannot activate eSIM
Beste antwoord door Manouk van Odido
Hi
I see that you have since visited one of our stores and that it has been arranged. Normally, we do not reimburse this, because it is your own responsibility and we offer you several options to resolve this. However, since I do understand the situation, I would like to take a look with you. My colleague is not available at the moment, so I am sending you another private message to verify your details. Once that is done, either I or one of my colleagues will take over to resolve this.
+15Hello
The fastest way to get this solved is to visit an Odído store.
What is the point of eSIM if I have to visit a store then? It makes zero sense to offer such service that doesn’t work!
On top of that none of my Odido simcards have any network since I tried to reinstall eSIM on the new phone. A few hours later Odido sent an email that my esim Is active. Active where? Not on the new phone! And no network om Thé old phone! No connection at all! I am not in Netherlands I’m abroad now and I do not get it why I must depends on Odido outlet visit in NL! This is a crazy provider!
+9Hi Afrovera, first off, please mind your use of language. I see that you're calling us a crazy provider, dumb chatbot and in another topic calling another customer's advice useless. This is a customer helps customer community. So you're mainly talking to other customers who are trying to help you.
That being said, I'm happy to look into your situation and clarify things. Trying to activate a new sim card or eSIM is tricky, because there are strict rules regarding this. Especially from abroad. What is the reason that you needed a new eSIM?
I've sent you a DM to ask for your details. Please reply to me there, so I can look into your account. But please note: I’m not allowed to activate eSIM's via the community. The only options are:
Ps. I've also deleted your screenshot. It showed your phone number. Please never post this publicly.
I am back in Amsterdam and on my way to Odido shop - taking 3 hours out of my day for what should be automatically resolved. After that I will post an update here as to what/whom blocked me from using my eSIMs absroad and in the Netherlands and will refund all the money taken from my account by Odido because you cannot keep the money for services not delivered to customer.
Unfortunately the only solution here is - not use Odido and not pay money for services not provided. Move on to other reliable provider that has functions as per service agreement. When you are automatically monetarily punished for not delivering the services you agreed to you will be forced to fix there systematic issues or people will just use your competitors. It is common sense.
Screenshot - eSIM “in progress” for a reason? I have never seen this status before. I requested eSIM several days ago and it was sent to my e-mail but never activated - despite an erroneous email claiming it was - and hence that led me to use a dumb bot Izzy (dumb because it does not answer any question expect an extremely basic script it is configured with) as no human is reachable on Odido app.
Did an Odido employee have anything to do with banning me from using my 3 contracts because of the Forum post? Or is this a result of an automated error that Odido employee deliberately ignored when I posted here after hours wasted with Izzy?
+4Hi
I see that you have since visited one of our stores and that it has been arranged. Normally, we do not reimburse this, because it is your own responsibility and we offer you several options to resolve this. However, since I do understand the situation, I would like to take a look with you. My colleague is not available at the moment, so I am sending you another private message to verify your details. Once that is done, either I or one of my colleagues will take over to resolve this.
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