Early termination of my mobile contract

Hello ​@Sirada 

Hmm, the call centre should be able to submit the cancellation, did they ask you for additional documents? There's no need for that if you are paying the fine for the remaining months.

They only ask for the reason and told me to send an email😭

Hi Sirada, welcome to the community. It’s not fun to say goodbye to you, but moving abroad sounds great. I wish you the best time! If you cancel because of emigration we do indeed ask for prove. These are new recent rules. If you follow the steps in the e-mail everything will be okay and you will have your subscription cancelled very soon. Please let us know if you were able to cancel. We’re here for you! 😊

Hi Marciano,

I haven’t received any reply from the email. Is it possible for you to check it for me?

Good afternoon Sirada, I’m happy to check it for you and resend the e-mail if needed. Please add your full name, 06-number, date of birth, zip code, house number and the last 4 digits of your IBAN to your profile. Please let me know once you’ve done this, and then I can check it for you! 😊

Hello Marciano,

Thank you very much for your response, I have updated my profile, please check. If you have any more questions please let me know. I really appreciate your help. I really need to cancel my subscription 😭

Good morning Sirada, you’re very welcome, and thank you for completing your profile! I’ve looked into your account, but I can’t find an e-mail/case with Incasso. So, I just sent you an e-mail with all the information about cancelling your subscription and all the information and documents that we need as prove to cancel your subscription immediately. Apologies if you’ve already followed these steps, but I can’t find any cases that this was already sent to you. Please note: The e-mail has been send to the e-mail address that is linked to your subscription: j***o@gmail.com. This is a different e-mail address than the one you’re using here on the community. The e-mail is also in Dutch. Will you be able to translate it to understand everything correctly? Please also note that the cancellation fee might differ from the amount that is in the e-mail. I’ve used an estimated amount for this e-mail.

If you follow these steps, my colleagues from Incasso will cancel the subscription in about 1 week after you’ve e-mailed them. Please let me know if this worked or if you have any other questions. I’m here for you! 😊

Dear Marciano,

Thank you very much for your help! I sent the requested documents back to incasso from j***o@gmail.com already. Could you please confirm that you got the email?

Thank you in advance

Hello ​@Sirada I checked immediately and see that the email has been received in good order. A colleague processed your cancellation yesterday. Your subscription will be terminated on October 21, 2025, due to a one-month notice period. Because you are canceling before the end of your contract, there is a termination fee of € 38,27. This amount will be stated on your final invoice. This has also been confirmed to you by email.

If you have any further questions, feel free to ask. The community is here for you!