Cancel the mobile contract

Cancellation is not possible via this forum. You can arrange that via the customer care on 0800-0092. 

I have moved away from Europe and can not contact the customer service line. What should I do?

When you are abroad, you can call +31 624001200.

I called +31 624001200 and was advised to request contract termination via email. Could you please provide me with the correct email address to reach out for this matter?

Hello ​@phantuananh, I can share that with you! Could you please add the last 4 digits of your bank account number to your profile and let me know when you've done so? I'll then send you an email with instructions on what to do so that your cancellation can be processed.

I have just added these 4 digits under Mobiel klantnummer. Could you proceed the cancellation?

Hi @Pharwin van Odido, I emailed incasso@odido.nl last week but haven’t received a reply. Could you please confirm if this is the correct address, or check with them whether they received my email?

Hello ​@phantuananh Yes, that is indeed the correct email address. I checked immediately and see that your request has been received. It is now with the department that can take care of this for you.

I expect you will receive a response within a few days. This will be sent by email, so please keep an eye on your inbox (including your junk mail/spam folder). You will receive confirmation of when your subscription will be canceled.

If you have any other questions, please don't hesitate to ask. We are happy to help!

Hi ​@Pharwin van Odido, I just wanted to let you know that I have not received any emails so far (also checked my spam/junk folder). Could you kindly confirm if the message has already been sent?

Hello ​@phantuananh I checked immediately and see that your request has been processed, but a colleague forgot to send the confirmation. However, I see that your subscription has been canceled as of the end date of your contract, November 9, 2026. Is that what you want?

Or did you want to buy out the subscription? After a one-month notice period, the subscription can be terminated. Because you are still under contract, a buyout fee will be charged. You will pay 50% of the monthly costs for the remaining months.

If you want to do that, I recommend sending another email to be on the safe side. They can then remove the current cancellation and process a buyout after a one-month notice period. You can also call +31 624001200. We have already received the necessary documents, so they can process your request immediately!