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Cancel mobile subscription. Leaving abroad

  • May 27, 2026
  • 1 reactie
  • 29 Bekeken

I need to cancel my subscription because I’m living abroad and my contract ends on november this year, but I’m leaving next wednesday morning.


I tried calling but I’m being waiting for more than an hour without any response.

Also I have proofs enough to not be charged for ending a contract earlier.

 

Beste antwoord door Marciano van Odido

Hi franramirezfer, thanks for choosing us during your stay in the Netherlands. I hope you enjoyed it! I can't cancel the subscription for you via the community. If I could, I would've gladly done this for you. There are a few options to cancel your subscription from abroad:

The quickest way is to call +31624001200. I'll share a screenshot below to see the best times to call my colleagues.

Best times to call are in green.

 

You can send a letter. Click here to read more about it.

Send your letter to:
Odido Netherlands B.V.
Postbus 16272
2500 BG Den Haag

Tip: send your letter by registered mail. That way you can be sure it arrives safely. Much better.
 

Make sure your letter includes at least:

  • the name of the person who took out the subscription
  • address, postal code, and city
  • telephone number
  • customer number (you can find this in My Odido)
  • date of birth
  • the bank account used to pay for your subscription
  • the date on which you want to cancel your subscription (please take your notice period into account)
  • which services you want to cancel
  • the reason for cancellation

Within 1 week, you will receive an email or letter confirming the cancellation.

 

What exactly do you mean by proof to not be charged for ending a contract earlier? If you cancel your subscription early, you must pay the full amount you would have paid if your subscription had run until the end of your contract. Please let me know if you've spoken to my colleagues.

Bekijk origineel

    1 reactie

    Marciano van Odido
    Moderator
    Forum|alt.badge.img+9

    Hi franramirezfer, thanks for choosing us during your stay in the Netherlands. I hope you enjoyed it! I can't cancel the subscription for you via the community. If I could, I would've gladly done this for you. There are a few options to cancel your subscription from abroad:

    The quickest way is to call +31624001200. I'll share a screenshot below to see the best times to call my colleagues.

    Best times to call are in green.

     

    You can send a letter. Click here to read more about it.

    Send your letter to:
    Odido Netherlands B.V.
    Postbus 16272
    2500 BG Den Haag

    Tip: send your letter by registered mail. That way you can be sure it arrives safely. Much better.
     

    Make sure your letter includes at least:

    • the name of the person who took out the subscription
    • address, postal code, and city
    • telephone number
    • customer number (you can find this in My Odido)
    • date of birth
    • the bank account used to pay for your subscription
    • the date on which you want to cancel your subscription (please take your notice period into account)
    • which services you want to cancel
    • the reason for cancellation

    Within 1 week, you will receive an email or letter confirming the cancellation.

     

    What exactly do you mean by proof to not be charged for ending a contract earlier? If you cancel your subscription early, you must pay the full amount you would have paid if your subscription had run until the end of your contract. Please let me know if you've spoken to my colleagues.

    Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base
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