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Cancel Mobile Contract

Hello, I left Netherlands and want to cancel my Mobile subscription. I have reached out for this through both chat and Telephone customer support, I was told my subscription will be cacnelled. Unfortunately, that did not happen and I still see money being debited from my account. Please cancel my subscription.

Beste antwoord door Pharwin van Odido

Hi ​@ababhanu, I checked your subscription right away and I do see a cancellation in our system. I only see that my colleague forgot to send the confirmation, which is why you haven't received it either. Your subscription will be cancelled on 12/04/25, as you are still on one month's notice. You can consider this message as the confirmation! 

There is no toll-free or other number you can call from abroad, sorry! If you prefer not to call, you can contact us using our digital contact form: https://www.odido.nl/service/contactformulier. You can of course also visit our Community for all your questions or contact our webcare team on Facebook (Odido Nederland) or X/Twitter (@odidonederland). We are always happy to help you! 

If you have any other questions, feel free to let me know! 

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3 reacties

Waqqas
Super User
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  • WaqqasSuper User
  • Odido Superuser
  • March 23, 2025

Hello ​@ababhanu 

Cancelling your subscription can only be done via the telephone customer support (0800-0092).

Welkom op de Odido community!
    • ababhanu
    • Auteur
    • heeft eerste post geplaatst
    • March 24, 2025

    Hello ​@Waqqas , I have already reached out to customer support 2 weeks back and they mentioned they will cancel my subscription. But I did not get any email till now and I still see my subscription is active. Also I am not in Netherlands and reaching customer support via telephone will be very expensive for me. 

    Is there a toll free number that I can call? I already spent 20 Eur just for speaking to customer support with international roaming and my subscription is still not cancelled. I also tried to cancel it from the website, but my request keeps getting rejected after few days. Not sure how can I proceed at this point. I am paying monthly subscription amount even after leaving Netherlands.

    Pharwin van Odido
    Forum|alt.badge.img+9

    Hi ​@ababhanu, I checked your subscription right away and I do see a cancellation in our system. I only see that my colleague forgot to send the confirmation, which is why you haven't received it either. Your subscription will be cancelled on 12/04/25, as you are still on one month's notice. You can consider this message as the confirmation! 

    There is no toll-free or other number you can call from abroad, sorry! If you prefer not to call, you can contact us using our digital contact form: https://www.odido.nl/service/contactformulier. You can of course also visit our Community for all your questions or contact our webcare team on Facebook (Odido Nederland) or X/Twitter (@odidonederland). We are always happy to help you! 

    If you have any other questions, feel free to let me know! 

    Vanaf 14 januari 2026 ben ik niet meer werkzaam op de community van Odido. Start gerust een topic of vind je antwoord in onze Wiki.
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