Hi! I’m taking over from Marciano so we can make sure your payment details are up to date. I’ve updated your IBAN right away. Please note that there is already an invoice ready at the moment. This invoice will not be collected from your new bank account yet; the new IBAN will be used starting from the next invoice that becomes available online.
So your current invoice will still be collected from your old IBAN. If that doesn’t work or the amount is refunded, you can still pay the invoice yourself. Want to pay quickly and easily? You can do so with iDEAL | Wero: https://www.odido.nl/my/facturen. Very convenient, and we process your payment quickly.
Prefer to pay manually? Transfer the amount to bank account NL03 COBA 0733 959 717 in the name of Odido. Don’t forget to include your Odido customer number in the payment description. You can find this number on your invoice, so we know who the payment is from.
Everything about paying your bill can be found here.
I also saw that you sent additional questions to Marciano. I do need to ask you to post any additional questions in the topic from now on, so we keep one clear overview. The DM is really only for verification and privacy-sensitive information.
I’m happy to explain why your contract takeover was declined. A contract takeover is only possible when the contract is still within its fixed contract term. I can see that your contract term has already ended. That’s why a contract takeover is not possible.
Has the fixed contract term of the mobile number ended? Then the person who wants to take over the subscription is better off simply taking out a new Odido subscription. You can then request number porting to move your 06 number to the new subscription. Once the number is transferred to the new subscription (and the correct name), the old Odido subscription will automatically be cancelled.
You can find our offers and place an order easily on our website.
Prefer a personal offer? I understand. I can’t provide offers through this channel. Please call my colleagues on 0800 - 7123 (Mon–Fri 08:00–20:00, Sat 09:00–17:30).
You’re also welcome to visit one of our Odido Shops. You can find the nearest shop here. Together with my colleague, you can discuss all options—we’re sure there’s something that suits you.
Will you be able to proceed like this?