Billing correction request for EU call charged as international

My subscription (Premium) includes 120 minutes, and 20GB data. These includes caling within NL and EU. The current subscription will end in April 2026. I called from NL to France (mobile to mobile) a day a go. Even though, I have sufficient minutes and data available, ODIDO app shows me extra cost for this call indicating it as international call. This needs correction. 

​@negash 

Unlimited Premium has unlimited minutes for calling to the EU. There shouldn't be additional costs. Fill in all the privé fields in your community profile so a moderator can check this for you.

Thank you. I updated the private fields in my community profile. 

Hello ​@negash I understand that these additional costs raise questions, so I would like to look into this for you!

Thank you for filling in your profile details. I checked right away and I see that you have 10 GB + 120 min/SMS. I don't see any extra costs for this number either. But because you don't have Unlimited Plus or Premium, calls from the Netherlands to the EU cost € 0,23 per minute and SMS messages cost € 0,07 per SMS. 

Below is an overview of the different subscriptions:

Unlimited Start

• Unlimited calls/text messages within the Netherlands and from other EU countries to the Netherlands and EU.

• Calls from the Netherlands to the EU cost €0.23 per minute and text messages cost €0.07 per text message.

Unlimited Basis

• Unlimited calls/texts within the Netherlands and from other EU countries to the Netherlands and EU.

• 120 minutes of calls and unlimited texts from the Netherlands to the EU.

Unlimited Snelst

• Unlimited calls/texts in other EU countries, Switzerland, the US, and Turkey.

• Unlimited calls/text messages from the Netherlands to the EU, Switzerland, the US, and Turkey.

Unlimited Plus

• Unlimited calls/text messages within the Netherlands and from other EU countries, Switzerland, the US, and Turkey to and within these countries + the Netherlands.

• 120 min. calls and unlimited texts from the Netherlands to the EU, Switzerland, the US, and Turkey.

Unlimited Premium

• Unlimited calls/texts in other EU countries, Switzerland, the US, and Turkey.

• Unlimited calls/texts from the Netherlands to the EU, Switzerland, the US, and Turkey.

All other bundles

• 120 min. calls/text messages or Unlimited (depending on the selected call/text message bundle) within the Netherlands and from other EU countries to the Netherlands and the EU.

• Calls from the Netherlands to the EU cost €0.23 per minute and text messages cost €0.07 per text message.

Because you have a regular bundle, you will be charged for calls from the Netherlands to the EU.

If you have any other questions, feel free to ask!

Thank you for the detailed response. Yes, my bundle includes 10 GB + 120 min/SMS. Out of the 120 min/SMS (from September 11 and October 11, 2025), I used 52 minute call time (NL to NL) and 49 minute call time (NL to France, used on October 9, 2025). Then, the Odido app was showing the extra cost of €11.45 for international call (treating NL to France as international call). Now, the new month startd from October 11. My concern is related to the earlier month (between September 11 and October 11). I would be very greateful, if you could check it. Mnay thanks for your cooperation.

Hi ​@negash ,

You refer to the EU law about roam like home. So, you call in NL to NL. When you call from NL to EU, it is not included in your bundle, this is not the roam like home law, you are in the home country and pay a call to an international number. 

In some unlimited bundles, Odido made a proposition that calls from NL to EU are included, but it is not a standard. Your 120 minutes can only be used IN the NL to NL or when roaming in the EU to other EU countries.