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4G voor thuis partially working

  • 20 december 2024
  • 6 reacties
  • 76 Bekeken
E

I have a 4G Voor Thuis subscription.

Occasionally, I am blocked from accessing certain websites. Interestingly enough, Odido's website is one of them. Initially, I thought it was a DNS problem, but that turned out not to be the case.

I removed the SIM card from the modem and placed it into a phone, but the issue persisted. I think this can exclude a problem related with my equipment.

Calling Odido's help desk didn't resolve the issue. The employee refused to acknowledge that the problem wasn't with the modem and asked me to go to an Odido shop to have it checked. However, the shop turned me away because they don't check routers.

 

Beste antwoord door Pharwin van Odido

Hi ​@EfthimisVaf, Thanks for sending your private message with the 097 number. I don't see any other details with your subscription. Everything is set up correctly. Shall I order a new SIM card for you? You can then expect this at your home within 3 working days. We can then do the activation for you. 

I am looking forward to your reaction! 

Bekijk origineel

6 reacties

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  • GrannySmith
  • is een gewaardeerde antwoordgever
  • 140 reacties
  • 20 december 2024

When you put the SIM card in your phone you where using the phone on the mobile network?

A very weird issue. I also have 4GvT and the Odido website loads fine.

I have no explanation.

E
  • EfthimisVaf
  • Auteur
  • heeft eerste post geplaatst
  • 2 reacties
  • 20 december 2024

Yes, I’ve put the SIM card on a phone and used the mobile network. The problem was still there.  

I can access every web site when I use a VPN. That’s  why I think the problem is somewhere in the connection on Odido’s end 

G
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  • GrannySmith
  • is een gewaardeerde antwoordgever
  • 140 reacties
  • 20 december 2024

Yes, this must be an Odido problem, I hope a moderator here can do something for you.

Pharwin van Odido
Moderator
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Hello ​@EfthimisVaf, nice if you can reach any website though, let's look at a solution together! Can you specify which websites cannot be reached? Since you also have this problem with your SIM card in your device, I suspect it's because of your SIM card. Can you mention the 097 number in your profile? Then I can check with you if everything is set correctly from our side! 

Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base of start een nieuw topic.
E
  • EfthimisVaf
  • Auteur
  • heeft eerste post geplaatst
  • 2 reacties
  • 23 december 2024
Pharwin van Odido schreef:

Hello ​@EfthimisVaf, nice if you can reach any website though, let's look at a solution together! Can you specify which websites cannot be reached? Since you also have this problem with your SIM card in your device, I suspect it's because of your SIM card. Can you mention the 097 number in your profile? Then I can check with you if everything is set correctly from our side! 

Hello Pharwin, the form accepts only 10 characters, I’ve sent you my 09 number on a pm instead

Thank you

Pharwin van Odido
Moderator
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  • Pharwin van Odido
  • Moderator | Mobiel
  • 3767 reacties
  • Antwoord
  • 24 december 2024

Hi ​@EfthimisVaf, Thanks for sending your private message with the 097 number. I don't see any other details with your subscription. Everything is set up correctly. Shall I order a new SIM card for you? You can then expect this at your home within 3 working days. We can then do the activation for you. 

I am looking forward to your reaction! 

Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base of start een nieuw topic.

Reageer


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