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Zyxel WX5600 wifi Plus does not connect to modem/router

  • January 9, 2026
  • 1 reactie
  • 46 Bekeken

Hello Odido team,

I have a Zyxel T56 + 2x Zyxel WX5600 at home. The funny thing is one of them works perfectly, and the other does not connect at all. I've tried resetting it and reconnecting to the modem (with the cable) and the lights do what they are supposed to do, all the colors follow the description in the installation manual. But the moment I disconnect it to place it in the final spot - the modem connection light never goes on (not green, not red, no color at all). I've repeated these steps 10+ times. I don't know what else to do...

 

January 12, 2026

Hey ​@Throwaway8642, welcome to our community!

Thank you for your clear explanation. I would be happy to look into this with you so that we can get the Wi-Fi point working again. How far away from the modem do you place the Wi-Fi point? Have you tried other locations in your home and does it work there or not? Are there no lights at all on the Wi-Fi point when you move it? If so, which lights are on and what colour are they?

To investigate this further, I would like to perform a line measurement. For this, I need some information from you. Can you add your postcode, house number, date of birth and the last 4 digits of your account number to your profile? You can do this by clicking on your avatar in the top right corner → My Profile → Edit Profile. Let me know when you're done and I'll take a look with you!

 

1 reactie

Tommie van Odido
Moderator
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Hey ​@Throwaway8642, welcome to our community!

Thank you for your clear explanation. I would be happy to look into this with you so that we can get the Wi-Fi point working again. How far away from the modem do you place the Wi-Fi point? Have you tried other locations in your home and does it work there or not? Are there no lights at all on the Wi-Fi point when you move it? If so, which lights are on and what colour are they?

To investigate this further, I would like to perform a line measurement. For this, I need some information from you. Can you add your postcode, house number, date of birth and the last 4 digits of your account number to your profile? You can do this by clicking on your avatar in the top right corner → My Profile → Edit Profile. Let me know when you're done and I'll take a look with you!

 

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