Zyxel T-56 not turning on anymore

Hello ​@dallo28 

Restarting it or performing a factory reset doesn't help?

Nope - it’s fully cooked sadly. Even tried different power outlets or anything I could. Appears to be some internal electrical issue.

I actually have a case number for this: 83282294

but the request appears to be pending for some tech lead to approve the modem swap.

Hi ​@dallo28, I would love to check the request for you and make sure your modem can be swapped as soon as possible. I’ve sent you a verification code by email. Could you please share the code with me here in the topic? That way, I or one of the other moderators can assist you further.

Here you go:  8184166

Any updates on the matter? :(

Hi ​@dallo28 , just to be on the safe side, I went and had a look with you straight away. I can see you’ve now received the new Modem. Brilliant! Is everything working properly again as it should?

Yes, everything is fine and the new modem is working, thank you! Now waiting for the email / label to return the old one

That is amazing to see ​@dallo28! You can also return the modem without a QR-code if you don't want to wait for the email. You can do this by putting a note in the box with your own address details on it. At the DHL ServicePoint (DHL Parcel), indicate that the package should be sent to Odido. The ServicePoint can then send the package without a return number or QR code. You can provide your email address at the DHL ServicePoint to receive delivery updates by email. Please keep the receipt until you have received an email from us that we have processed your return!