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Beantwoord

Zyxel T-56 fails to boot

Hello.

My home internet is down, and I urgently need it restored for my work. My Zyxel T-56 router has stopped working suddenly during the evening and doesn’t start up anymore.
When I plug it into the wall outlet, the Power light flashes for just one second and turns off immediately. At the same time, the LAN ports 2, 3, and 4 start blinking synchronously, even though no cables are connected to them. The router fails to boot up completely.
It looks like a critical hardware or power failure. How can I send a request to Odido support so they replace the router or help me with some other way? I asked chatbot in the app but it seems that it didn’t understand me.

Beste antwoord door fonsargo

Hi ​@fonsargo, let me help! This needs to be fixed, I will replace your modem for you. I just sent you a private message via our Moderator account to verify your information. Once the verification is complete, we’ll continue our conversation in this topic. We do this to ensure that a colleague is always available to assist you. I look forward to your private message! 

Hello!  Thank you for help, but I've already requested a new modem via phone call to support. I see it's already on the way to my house. 

Bekijk origineel

11 reacties

Waqqas
Super User
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  • WaqqasSuper User
  • Odido Superuser
  • June 30, 2026

Hello ​@fonsargo 

Maybe try a factory reset by pressing the reset button on the back of the router for about 10 seconds using a small object. Also give it done time to boot.

Welkom op de Odido community!
  • fonsargo
  • Auteur
  • heeft eerste post geplaatst
  • July 1, 2026

Hello ​@fonsargo 

Maybe try a factory reset by pressing the reset button on the back of the router for about 10 seconds using a small object. Also give it done time to boot.

I tried but it doesn't work. I think the problem with power. It simply can't start booting. I plugged power adapter from the wi-fi extender to the router and it star working . But it has only 12w instead of 36w, so I waited untill router fully loaded (and it did) and unplugged it back. 

Waqqas
Super User
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  • WaqqasSuper User
  • Odido Superuser
  • July 1, 2026

​@fonsargo 

Wait for a moderator to reply, they can send you a replacement.

Welkom op de Odido community!
Cheyenne van Odido
Moderator
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Hi ​@fonsargo, let me help! This needs to be fixed, I will replace your modem for you. I just sent you a private message via our Moderator account to verify your information. Once the verification is complete, we’ll continue our conversation in this topic. We do this to ensure that a colleague is always available to assist you. I look forward to your private message! 

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
  • fonsargo
  • Auteur
  • heeft eerste post geplaatst
  • Antwoord
  • July 2, 2026

Hi ​@fonsargo, let me help! This needs to be fixed, I will replace your modem for you. I just sent you a private message via our Moderator account to verify your information. Once the verification is complete, we’ll continue our conversation in this topic. We do this to ensure that a colleague is always available to assist you. I look forward to your private message! 

Hello!  Thank you for help, but I've already requested a new modem via phone call to support. I see it's already on the way to my house. 

Nora van Odido
Moderator
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  • Nora van Odido
  • Moderator | Internet + TV
  • July 3, 2026

Hi ​@fonsargo, it is great to see that you have already requested a new modem and it's on the way to you! 🤩 If there is anything else we can help you with in the future, please know you are always welcome on our community!

Ongevraagde privéberichten worden niet beantwoord. Neem snel een kijkje in onze handige Wiki: https://community.odido.nl/knowledge-base.
  • dallo28
  • is een Top Poster
  • July 23, 2026

Hi ​@fonsargo, let me help! This needs to be fixed, I will replace your modem for you. I just sent you a private message via our Moderator account to verify your information. Once the verification is complete, we’ll continue our conversation in this topic. We do this to ensure that a colleague is always available to assist you. I look forward to your private message! 

Hello! It seems my T56 has now the same exact symptoms described in the thread. Would it be possible to get a replacement unit? :-(

Nora van Odido
Moderator
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  • Nora van Odido
  • Moderator | Internet + TV
  • July 24, 2026

Of course ​@dallo28! I’ve just sent you a private message from our Moderator account to verify your details. Once the verification is complete, we’ll continue the conversation in this topic. We do this so that there’s always a colleague available to help you. I look forward to receiving your private message!

Ongevraagde privéberichten worden niet beantwoord. Neem snel een kijkje in onze handige Wiki: https://community.odido.nl/knowledge-base.
  • dallo28
  • is een Top Poster
  • July 24, 2026

Of course ​@dallo28! I’ve just sent you a private message from our Moderator account to verify your details. Once the verification is complete, we’ll continue the conversation in this topic. We do this so that there’s always a colleague available to help you. I look forward to receiving your private message!

Sure! I’ve shared the relevant information over private message. Please note I also already have a case number from Support 83282294

  • dallo28
  • is een Top Poster
  • July 24, 2026

Please not I also already have a case number from Support 83282294

Nora van Odido
Moderator
Forum|alt.badge.img+9
  • Nora van Odido
  • Moderator | Internet + TV
  • July 24, 2026

Hi ​@dallo28, I have just replied in your own topic! 

 

Ongevraagde privéberichten worden niet beantwoord. Neem snel een kijkje in onze handige Wiki: https://community.odido.nl/knowledge-base.
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