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WIFI Not working

WiFi is not working at my home from the last 1 hour. 

LOS is blinking RED, PON is no light at all. Anyone have idea on how to fix it?

Beste antwoord door eric

Hi @HEMANTH ,

You could restart the ONT and the router. If it remains faulty try again tomorrow. 

Bekijk origineel

5 reacties

  • HEMANTH
  • Auteur
  • is een nieuwe Poster
  • June 16, 2023

WiFi is not working at my home from the last 1 hour. 

LOS is blinking RED, PON is no light at all

 

eric
Super User
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  • ericSuper User
  • Odido Superuser
  • Antwoord
  • June 16, 2023

Hi @HEMANTH ,

You could restart the ONT and the router. If it remains faulty try again tomorrow. 

Welkom bij de klant-helpt-klant Community van Odido.
  • HEMANTH
  • Auteur
  • is een nieuwe Poster
  • June 17, 2023

Hi Eric, Tried that today. Still it’s not working

  • HEMANTH
  • Auteur
  • is een nieuwe Poster
  • June 19, 2023

Third day without internet/WiFi. No response from T-mobile team. Is it normal ? How does T-mobile compensate the customer for the NO WIFI/Internet connectivity days? 

Tommie van Odido
Moderator
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Hi @HEMANTH, welcome to our Community!

I immediately checked for you and saw that you have already contacted our customer service team. I also see that a mechanic has been sent and you have scheduled an appointment. Can you keep me updated on this? Hopefully the fix will be quickly achievable and you will be up and running again soon. 

Life is too short to drink bad wine! Mods beantwoorden geen ongevraagde privéberichten.
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