LOS is blinking RED, PON is no light at all

Hi @HEMANTH ,

You could restart the ONT and the router. If it remains faulty try again tomorrow. 

Hi Eric, Tried that today. Still it’s not working

Third day without internet/WiFi. No response from T-mobile team. Is it normal ? How does T-mobile compensate the customer for the NO WIFI/Internet connectivity days? 

Hi @HEMANTH, welcome to our Community!

I immediately checked for you and saw that you have already contacted our customer service team. I also see that a mechanic has been sent and you have scheduled an appointment. Can you keep me updated on this? Hopefully the fix will be quickly achievable and you will be up and running again soon.