I am having issues with my home wifi for more than a month now. The connection is poor and unstable especially in the evenings .Tried to call the customer service and they sent me wifi points which didn't solve the issue. Then a technician came and he blamed it on the network. Yesterday I received and email saying the issue is resolved but not really.
Is there anyone who is facing similar issues?
Nieuwegein- Galecop area
+15
Hello
Have you restarted the ONT and router? You can also replace the internet cable between ONT and router and give the router a factory reset to see if it helps.
Is the connection stable during the day? Is it only via WiFi or is the internet also unstable via wired connections?
Does the router show a red internet light sometimes or does it remain green?
Hi
I did try restarting and reseting the router, ONT, unplugging the cables etc. I have tried the wired connection sometime ago and it was faster then. The internet signal is green .Usually the connection is stable during the day and issue pops up during the evening.
+15
Are you experiencing issues now? Connect a laptop or pc wired to the router, open cmd and enter the command ping -n 1000 8.8.8.8. once the ping is completed can you share the result here? make a print screen so your whole screen is visible including the wired internet connection icon.
hi @waqqas
please find the results.
+15
Looks like an issue with the latency which more users are facing. is the download speed fine when performing a speedtest?
+9
Hi
I see that
De instructies hiervoor vind je op onze website.
Volg alle stappen alsjeblieft zorgvuldig, graag de screenshots in het topic delen in plaats van naar onze e-mail. Een aanvraag met ontbrekende stappen kunnen we niet in behandeling nemen.
Pingtest
De computer of laptop dient bekabeld aangesloten te zijn op het modem, een speedtest van een tv of spelcomputer kunnen wij niet gebruiken.
Zorg ervoor dat alleen de computer of laptop aangesloten is op het modem. Koppel alle andere apparaten los.
+15
Your download is also very low for a 1000 Mbps subscription, is it also the same when you use another cable or another laptop/pc?
Hi
+15
And is there no switch or something else between your laptop and the router? You should have a direct connection with the router.
Hi
+9
I decided to send for a mechanic
Thank you
I am also in the nieuwegein galecop area with same type of problems. I am curieus if the guidion mechanic can fix the issue. Mine just replaced the modem, it did not help.
+3
Hi
Hi
The mechanic changed the modem and the cables which obviously didn’t solve the problem. He mentioned that the issue might be with the media converter which was changed couple of weeks ago. In essence, there is no solution. I am still having issues with the connection. Is there a way this still can be solved ?
regards
Ranjith
+9
Hey
De instructies hiervoor vind je op onze website.
Volg alle stappen alsjeblieft zorgvuldig, graag de screenshots in het topic delen in plaats van naar onze e-mail. Een aanvraag met ontbrekende stappen kunnen we niet in behandeling nemen.
hi
Please find below.
Speed test :
+9
Thanks
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