I subscribed to your internet service about a month and a half ago. During this time, my internet has been interrupted twice. Both the modem and the Huawei device have red lights on. The first time, a technician fixed it. The second problem occurred last Thursday. I contacted customer service but received no clear answer. I'm still waiting, in limbo. Not having internet during the holidays is very frustrating, and there's been no information provided. As a last resort, I'm writing here, hoping someone can help.
Two internet outages in a short time
+15- Odido Superuser
Hello
Fill in all the privé fields in your community profile so a moderator can check this for you.if you habe an Odd or Ben simcard I can give you a voucher for 7 days unlimited internet.
Thank you for the information. I filled out some of the details. Thank you very much for your offer; I have unlimited mobile internet. What I don't understand is why it's taking so long and why no information is given about what the problem is or who will fix it. Right now I'm just waiting, and this is very frustrating.
+15- Odido Superuser
Well, a red light on the ONT means that the problem is most likely outside your house (no signal).
First a Guidion technician has to come and if he can't fix it than it will be escalated.
As I mentioned above, this is the second outage. The first time, a technician came and fixed it. About 10 days later, the same problem occurred again. Customer service says the problem is external. So far, so good. But nobody is specifying what the plan is or how long I have to wait. I'm waiting in complete uncertainty.
+14- Odido Superuser
The conclusion of the customer care and Waqqas is the same. There should be an trouble ticket send to the techncial department. It has been quite some strange days last week. You can reach out to the customer care again and see if there are any updates to your ticket. It is expected that there has been a ticket send to the grid provider in your city, this could be ODF, KPN networks, Delta fiber etc.
+5
I quickly took a look at the status of your ticket. I see that our Back Office is currently investigating the issue. I've asked if there is any update and was informed that they will contact you either today or tomorrow to resolve this.
Of course, I will make sure that the time you weren't able to use our services will be refunded. Can you let me know in this topic once your back online? This way, we have the full period. The refunded amount will then be automatically recalculated with the next bill.
If you have any questions or if there is something else, I can do for you, please let me know. I'm always around to help!
Last Tuesday, a customer service representative said they would contact me within 48 hours. No one has contacted me. I hope someone contacts me this time.
Thank you for your attention, I'm still waiting.
I will provide an update upon first response.
The technician came around 3:30 PM today and I have internet again. I was also called by customer service yesterday and they provided the necessary information.
They explained the problem, scheduled an appointment for today, and everything went well. In my opinion, it was still a long wait.
Thank you everyone.
+5Hi
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