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T50 Router problems

  • September 28, 2024
  • 7 reacties
  • 104 Bekeken
P

I have been now a long time customer and find it very annoying that the wifi network and connectivity issues have been high. Often a lot of disconnections on network due to the old router T50. I have no idea when Odido replaces with the latest routers. 

Would like to get an idea of this and what can I do as next step if I have to remain with Odido. 

Beste antwoord door Teresa van Odido

@papzking Good that you alert us about this straight away. My sincere apologies for this inconvenience. 

I immediately send a new router your way. You will receive an e-mail confirmation about this, and a track & trace. Additionally, you will receive instructions to send the defect router back to us as well. 

Please let me know if there is anything else I can help you with. I’m always happy to assist! 😀

    7 reacties

    Nora van Odido
    Moderator
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    • Nora van Odido
    • Moderator | Internet + TV
    • September 29, 2024

    Hi @papzking, it is true that the T-50 is an older model, but it should still be performing well with the connectivity! To be sure, I would love to send you the T-54 modem. As soon as it has been sent, you will receive an e-mail from DHL to track the package. You don't have to return the T-50 to us, but you can hand it in at a recycle point. Will you let me know if the connectivity has improved with the new router?  

    Neem snel een kijkje in onze handige Wiki: https://community.odido.nl/knowledge-base. Ongevraagde privéberichten worden niet beantwoord.
    P
    • papzking
    • Auteur
    • is een nieuwe Poster
    • September 29, 2024

    Sure thanks, any reason why you are not sending T56 that is the latest model as I see. How can I get that instead ?

    Waqqas
    Super User
    Forum|alt.badge.img+15
    • WaqqasSuper User
    • Odido Superuser
    • September 29, 2024

    Hi @papzking, it is true that the T-50 is an older model, but it should still be performing well with the connectivity! To be sure, I would love to send you the T-54 modem. As soon as it has been sent, you will receive an e-mail from DHL to track the package. You don't have to return the T-50 to us, but you can hand it in at a recycle point. Will you let me know if the connectivity has improved with the new router?  

     

    Hello @papzking 

    The T56 is only for fiber and in earlier posts I read that the T56 is out of stock.

    Welkom op de Odido community!
    P
    • papzking
    • Auteur
    • is een nieuwe Poster
    • September 30, 2024

    I have been now a long time customer and find it very annoying that the wifi network and connectivity issues have been high. Often a lot of disconnections on network due to the old router T50. I have no idea when Odido replaces with the latest routers. 

    Would like to get an idea of this and what can I do as next step if I have to remain with Odido. 

    yes. I am also fiber client :-) 

    P
    • papzking
    • Auteur
    • is een nieuwe Poster
    • October 3, 2024

    Hi @papzking, it is true that the T-50 is an older model, but it should still be performing well with the connectivity! To be sure, I would love to send you the T-54 modem. As soon as it has been sent, you will receive an e-mail from DHL to track the package. You don't have to return the T-50 to us, but you can hand it in at a recycle point. Will you let me know if the connectivity has improved with the new router?  

    Hi Nora, Thank you and I got the router, however I see that the stand of the router has a defect and does not fit in slot . I have taken a picture which you can see here. how to handle this ?

     

    Teresa van Odido
    Moderator
    Forum|alt.badge.img+5
    • Teresa van Odido
    • Moderator | Internet + TV
    • Antwoord
    • October 4, 2024

    @papzking Good that you alert us about this straight away. My sincere apologies for this inconvenience. 

    I immediately send a new router your way. You will receive an e-mail confirmation about this, and a track & trace. Additionally, you will receive instructions to send the defect router back to us as well. 

    Please let me know if there is anything else I can help you with. I’m always happy to assist! 😀

    Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
    P
    • papzking
    • Auteur
    • is een nieuwe Poster
    • October 4, 2024

    Thank you much appreciated. 

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