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@Tommie van Odido  @Ishana van Odido  @Teresa van Odido @Cheyenne van Odido 

Hello!

My smart speaker can't connect to the internet via Wi-Fi.

I tried different ways to fix it:

  • Splitting 2.4GHz and 5GHz frequencies.
  • Changed security settings to WPA2.
  • Updated the firmware of the device.

Now i think that it is the same problem as in this topics:
 

 

So, could you please send me an update? (I filled my customer number).

 

Thank you in advance!

Hi @Andreev, welcome to our Community!
Good that you started a topic for this. I'm happy to put you on the list, however, I can't find a subscription at this email address. Would you like to add your customer number to your profile? This can be found in Mijn Odido (in a webbrowser) → Klik op Abonnementen →  Klik op pijltje omlaag bij Klant sinds →  Klantnummer: ABC12345. Thanks in advance.

Hi @Andreev, welcome to our Community!
Good that you started a topic for this. I'm happy to put you on the list, however, I can't find a subscription at this email address. Would you like to add your customer number to your profile? This can be found in Mijn Odido (in a webbrowser) → Klik op Abonnementen →  Klik op pijltje omlaag bij Klant sinds →  Klantnummer: ABC12345. Thanks in advance.

Hi Tommie,
I have corrected my customer profile (It is BRG*****)

Also i added an email linked with subscription in “Twitter profile” field. 

Thanks @Andreev, I have put you on the list. The firmware will be upgraded soon, during updating, your internet will be down for about three minutes. After that, the new firmware will be on the modem. 

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