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Returned modem not recieved

  • October 22, 2025
  • 5 reacties
  • 56 Bekeken

Hi there, I returned my odido equipment after the end of the subscription. However, the equipment is still with dhl after 11 days. I have received an email from you that if i don’t return the equipment, i will be charged for this. I am not able to contact dhl, because they say i should reach out to you instead. I have put my customer number and tracking code in my profile.

 

Please take a look at this, looking forward to your reply. 

Beste antwoord door Tommie van Odido

Hi ​@ihaveaquestion12345, welcome to our community!

I'd be happy to look into this for you right away, but the last four digits of your IBAN don't match the subscription. Would you like to change them? Then I'll look into it for you right away so we can get some more clarity. We'll solve this together! 

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5 reacties

Tommie van Odido
Moderator
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  • Tommie van Odido
  • Moderator | Internet + TV
  • Antwoord
  • October 23, 2025

Hi ​@ihaveaquestion12345, welcome to our community!

I'd be happy to look into this for you right away, but the last four digits of your IBAN don't match the subscription. Would you like to change them? Then I'll look into it for you right away so we can get some more clarity. We'll solve this together! 

Life is too short to drink bad wine! Mods beantwoorden geen ongevraagde privéberichten.

Hi ​@Tommie van Odido , 

I have edited the iban. Let me know you can proceed with looking into the issue. 

 

Kind regards. 

Tommie van Odido
Moderator
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Hi ​@ihaveaquestion12345, thank you for providing your details. I immediately looked into it for you, but I cannot find the shipment at DHL. Did you happen to keep the shipping receipt? If so, could you share it here? Then I will manually deregister the modem and wifipoint for you! 

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Thanks for your reply ​@Tommie van Odido. They do not provide receipts at my DHL service point, I asked for it… The tracking number is I got from you is 3STML010670344, and I see this information when searching for it on the DHL tracking site, after putting my post code. So it was picked up from the DHL service point, but it seems to be stuck. 

 

 

Tommie van Odido
Moderator
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Hi ​@ihaveaquestion12345, thank you for the feedback. I can see that indeed. I have manually deregistered the modem for you so that no penalty will be sent for this! So you don't need to worry about this anymore. 

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