Hi there,
I have a subscription from October 2022 for the “Internet Premium abonnement” and the ZyXel T-50 router.
Recently, I’ve been experiencing more frequent network outages, and I’m wondering if I could return the current router and requeste a newer one instead.
Beste antwoord door Teresa van Odido
Amazing, thanks so much!
I’ve immediately made the arrangements for a new router for you. You will receive an e-mail confirmation about this as well as a track & trace code to get delivery updates.
As
Please let me know if there is anything else I can help you with, always happy to do so. Have a nice day as well! 😀
+15Hello
Have you filled in all the privé fields in your community profile? A moderator can than arrange a new router for you.
Dear
Indeed, all the required information is already provided in the profile.
So, I’m only supposed to wait for another response, or it will go automatically. Additionally, I need information about returning the current router.
+15The T50 doesn't need to be returned so you can bring it to a recycle point.
+5
I’ve immediately looked in the system. However, I see that the last 4 digits of your bank account number in your community profile don’t match with what is in our system. Can you please check this again?
If you let me know when you’re ready, I will get to work straight away!
+5Amazing, thanks so much!
I’ve immediately made the arrangements for a new router for you. You will receive an e-mail confirmation about this as well as a track & trace code to get delivery updates.
As
Please let me know if there is anything else I can help you with, always happy to do so. Have a nice day as well! 😀
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