No internet since yesterday morning (16-10-2023)

This is the current situation 

Hi @Ashish, thanks for reaching out, I would love to get you back online! I see that you have had contact with a colleague of mine yesterday already. I wanted to get as much speed as possible to arrange a technician for you. That is why I immediately went ahead and contacted Guidion for you. You will soon receive an SMS and email from them containing a link to a digital agenda.

I am sure that the technician will be able to do a lot for you, I am looking forward to their visit!

Hello ,

      Since my last message that was from last Monday -16th Oct, the issue with internet hasn’t been solved. Thanks for you amazing customer support, becuause of which I dont know when this issue will be resolved. Last Wednesday , a technician came to check our wifi router . Everything seems fine with fibre cable so the conclusion was that the Optical Fibre company should check the main-stream connection which is outside and they must come and check the cables or even change it. I contacted the customer support again the next day ( Thursday ) and since then I havent received any call from the company or any support centre to fix this. It has been one week and I am frustated and annoyed as hell. 
I got in touch with the customer support again today and I was told if I can directly contact the Optical Fibre company to see the status. I called and the company informed me that ODIDO must create a order number for further actions. Since one week I have been mislead with lack of proper information and poor services. I cant be calling everyday regarding this and what I get in resposne , sorry for the delay we are trying our best to resolve as soon as possible, meanwhile what I get is the voucher for unlimited internet. No idea how long do I need to wait !! Absolutely annoying.