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No internet for the past 2 days

  • 24 oktober 2024
  • 3 reacties
  • 26 Bekeken

  • heeft eerste post geplaatst
  • 2 reacties

For the past 2 days, I’ve been connected to the wifi “with no internet connection”. The globe icon is flashing red. I tried to follow any instructions I could find, specifically I have tried unplugging the modem and fiber, for minutes, plugging them back in in order and waiting in between the two. I also tried to factory reset the T-56 zyxel modem, but this didn’t work. I still see exactly the same things. Can someone please help. I’ve been working with mobile data for the past few days, which I had to purchase due to my internet being unreliable. I don’t want this to also be a problem through the weekend, and trying to contact anyone by phone was unsuccesful.

Uitgelichte reactie

25 oktober 2024

Thank you for reaching out to us through this medium! @gzaphiris 

I’m really sorry about this experience. I will immediately help you to solve this issue! 

I looked into the system to measure your connection and there is indeed something wrong. To resolve this for you I made sure a technician will come. You will receive an e-mail with a link to schedule the appointment. 

In the meantime, I don’t want you to be completely without internet. In case you have an Odido or BEN sim card, I can send you an Unlimited vouchercode straight away. This wat you can set up a hotspot and connect this to your other devices. Please let me know if this is something you’re interested in. I will send you to code immediately.

If there is anything else I can do for you in the meantime, don’t hesitate to tell me. I’m here to help!

3 reacties

Teresa van Odido
Moderator
Forum|alt.badge.img+5
  • Moderator | Internet + TV
  • 4249 reacties
  • 25 oktober 2024

Thank you for reaching out to us through this medium! @gzaphiris 

I’m really sorry about this experience. I will immediately help you to solve this issue! 

I looked into the system to measure your connection and there is indeed something wrong. To resolve this for you I made sure a technician will come. You will receive an e-mail with a link to schedule the appointment. 

In the meantime, I don’t want you to be completely without internet. In case you have an Odido or BEN sim card, I can send you an Unlimited vouchercode straight away. This wat you can set up a hotspot and connect this to your other devices. Please let me know if this is something you’re interested in. I will send you to code immediately.

If there is anything else I can do for you in the meantime, don’t hesitate to tell me. I’m here to help!


  • Auteur
  • heeft eerste post geplaatst
  • 2 reacties
  • 25 oktober 2024

Hi Teresa, thanks for getting back. I've received an email through Guidion, I'll try to go through the procedure with that. In the meantime I don't have a phone subscription with Odido, so I don't think that will work.


Ishana van Odido
Moderator
Forum|alt.badge.img+4
  • Moderator | Internet + TV
  • 2241 reacties
  • 26 oktober 2024

Hi @gzaphiris, nice to hear! It indeed only works with an Odido/Ben sim card. For now I sincerely thank you for your patience and I still wish you a nice weekend! Greetings, Ishana


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