Hello,
My Wi-Fi isn’t working — I have no internet connection. On the fiber box in the meter cabinet, the LOS light is blinking red.
I’ve already followed all the troubleshooting steps on your website (like restarting the modem and fiber box), but it’s still not working.
Hi
Thanks for reaching out and for already trying the troubleshooting steps. To properly check your connection and help you further, I’ll need a few details from you first. Could you please fill in your profile with your postcode, house number, date of birth, and the last 4 digits of your bank account number? Once that’s updated, I can immediately take a closer look at your connection and see what’s going on with the fiber signal. Thanks in advance!
+13Hi
Thanks for reaching out and for already trying the troubleshooting steps. To properly check your connection and help you further, I’ll need a few details from you first. Could you please fill in your profile with your postcode, house number, date of birth, and the last 4 digits of your bank account number? Once that’s updated, I can immediately take a closer look at your connection and see what’s going on with the fiber signal. Thanks in advance!
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