I have setup a contract with Odido for Fiber internet at home in Uithoorn.
I have received an email to provide the current service provider to handle a switch service.
Unfortunately i don’t have that information.
The email states that, without filling this detail, the service can’t be setup.
It’s already been 2 weeks since my request has been accepted.
How can we resolve this issue?
Beste antwoord door Cheyenne van Odido
Hi
I have received an email to provide the current service provider to handle a switch service.
Unfortunately i don’t have that information.
Why don’t you have that information? Do you not have internet at the moment?
If you do have internet, who pays for it?
If you don’t have internet, you don’t need the “overstapservice” and the provider can just go ahead and connect you. Do note… if you still do pay for internet somewhere else (which you shouldn’t because this case is for when you don’t have internet), you would need to cancel that yourself.
I don’t have a current Internet service yet. It’s my first connection in the Netherlands.
What exactly should i fill the form in the email with? to choose a service switch without which the service can’t be setup, “As the email mentions”.
I don’t have a current Internet service yet. It’s my first connection in the Netherlands.
What exactly should i fill the form in the email with? to choose a service switch without which the service can’t be setup, “As the email mentions”.
In case you don’t have any internet service on that address, you don’t choose “service switch”. Service switch is for switching from one provider to the next. But you just need a new service. You can just go to the ordering page (postcode check on odido.nl), fill in your address, choose your internet + possibly tv, fill in your details (DON’T choose “overstapservice” because you’re not doing a switch) and just order the connection.
I’m not familiar with ordering “per email”.
+5Hi
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