Need help connecting internet in apartment

Hello ​@ege.erdogan 

Do you have a DSL subscription? In that case look for the connection point where the cable enters your house.

These are some KPN ISRA points.

Hello ​@ege.erdogan 

Do you have a DSL subscription? In that case look for the connection point where the cable enters your house.

These are some KPN ISRA points.

Thanks for the reply. I can see the entry point and connect the router but there is no connection which is why I was asking for a technician

​@ege.erdogan 

Can you share a picture of that connection point? Wait for a moderator to reply so they can arrange a technician.

​@Waqqas this is the only point in the apartment I can connect the router to. There are no other points e.g. in the meter cabinet. 

​@ege.erdogan 

This is not the official KPN ISRA points. Look for something else in the fusebox or somewhere else.

Yes, I looked everywhere and couldn’t find anything, which was why I was asking for a technician. 

Hi ​@ege.erdogan, I understand that you want to start using all the services as soon as possible. I can see ​@Waqqasyou’ve already shared some great tips, but I’d still like to have a look with you!

I’ve sent you a private message to ask for your details. Could you please send them to me via that message and let me know in this thread? Then we’ll sort it out for you as soon as possible!

Hi ​@Manouk van Odido , I have just sent you a private msg, thanks! 

Hi ​@ege.erdogan, thank you so much! I just sent you an email with a verification code. That way, I can be sure it's really you. Can you share this code in this topic? I'll get back to you as soon as I can!

Hi ​@Cheyenne van Odido, thanks for the response, the code is 8041335

Hi ​@Cheyenne van Odido thanks for contacting KPN. Just to be clear this isn’t a recent problem and is a more general request on setting up my router in my apartment. I was just late in reaching out over the past few months but I doubt it has been a problem with the grid for such a long time. 

Could you maybe clarify what kind of an issue you saw? Thanks! 

Hi ​@ege.erdogan, thanks! My measurements can see the issue lying outside your home, or around your ISRA. This is why KPN NetwerkNL needs to sort this out for you. What this is exactly, can only be determent when the technician is on location. They will contact you as soon as possible!

Hi again ​@Cheyenne van Odido, thanks for the help so far. I learned that there is no KPN connection in the apartment and hence I cannot have an odido subscription. I would thus like to cancel my subscription and get a refund for the months I was unable to use it. Can I initiate that process online without having to call the service? Thanks!  

​@ege.erdogan 

But if you are able to order DSL than it should be possible, maybe after relocating the cable and install it in your appartment? Did a KPN monteur visit you?

> Did a KPN monteur visit you?
Yes

Hi ​@ege.erdogan, I am sorry to read this! We have not had a rapport from KPN NetwerkNL. For me it is not possible to cancel the subscription. My advice is to contact 0800-7123 by tomorrow. Hopefully the rapport will then be present and my colleagues can help you with the possible cancellation. You can reach my colleagues from Mon-Fri from 8.00 until 20.00 and on Saturday from 9.00 until 17.30. Sorry to see you go!