Hi everyone,
I’m hoping someone here can point me in the right direction because I’m getting nowhere with customer service.
On 20 July, I extended my Odido contract for 24 months. After thinking it over, I’ve decided that a 24-month extension is longer than I want, so I’d like to cancel the extension within my cooling-off period.
Today being the 29th of July sets me well into my 14/15 day cool off period.
The problem is that I’ve now called Odido more than five times. Every time I’ve been transferred between different departments, with no one able to help me. I was eventually told to email the credit department, but after doing that I received a reply telling me to call them because they can’t assist via email.
I’m now stuck in a loop where nobody seems able to handle my request.
Has anyone experienced something similar? Which department is actually responsible for cancelling a contract extension during the cooling-off period? Is there another way to get this resolved or escalated?
I’d really appreciate any advice. Thanks!
