Formal Complaint – Notification of Reporting to Consumer Authorities
Dear Sir/Madam,
I am writing to formally notify you that, due to what I consider unfair and unacceptable practices regarding your internet services, I have decided to report this matter to the relevant consumer protection authorities in the Netherlands, including ConsuWijzer, the official consumer advice platform operated by the Authority for Consumers & Markets (ACM).
Issue description:
Despite having an active contract and making payments on time, I have been unable to access the internet. I have attempted to contact your support team and resolve the issue, but without a working internet connection, this has proven extremely difficult and frustrating.
I believe your actions violate consumer rights, especially considering the lack of support and the failure to provide the service I am paying for.
I hereby request that you respond to this complaint and take corrective action within 7 days of receiving this message. If no resolution is provided, I will proceed with further legal and regulatory steps.
Sincerely,
