Hi dear Odido team,
Due to my relocation to another place, I would like to terminate my internet contract on April 30th. During working hours, I am unable to reach customer service, my calls go unanswered, and the online cancellation request form has received no response. It has been over a week, and I have not received any valid response or assistance. Please resolve this issue as soon as possible!
Beste antwoord door Tommie van Odido
Hi
I would have been happy to help you with this, but there has been a recent change in the organisation and cancellations can only be made by telephone via our Safe Desk. If you want to cancel your subscription, you really need to call our telephone customer service to arrange this. I hope you can still get through! I can help you with everything else except cancellation. So if there's anything else you need, just let me know!
+10Hi
I would have been happy to help you with this, but there has been a recent change in the organisation and cancellations can only be made by telephone via our Safe Desk. If you want to cancel your subscription, you really need to call our telephone customer service to arrange this. I hope you can still get through! I can help you with everything else except cancellation. So if there's anything else you need, just let me know!
+3... but there has been a recent change in the organisation and cancellations can only be made by telephone via our Safe Desk.
Which is against the law. If you can take out a subscription via web, you also need to be able to cancel it via web. That's established in Cuisinart consumer law. So Odido goes against this !!
Hello,
After many attempts, I was finally able to reach a customer service representative by phone today. However, I was told that I cannot cancel my internet contract over the phone and need to fill out a cancellation request form on the website.
Could you please tell me where I can find this cancellation form? Please process my request as soon as possible!
Thank you.
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