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I have a really big problem cancelling my Odido account

  • December 8, 2025
  • 1 reactie
  • 12 Bekeken

I have a really big problem cancelling my Odido account, I still have to pay for my exteriors router and a phone that I never hired.

I already cancelled my subscriptions on August but I keep getting charged every month and now I still have to pay for something I am not using anymore, everytime I call to customer support my phone calls gets off and I can not really talk to no one anymore, I need help ASAP and talk with someone that actually helps me instead of transfer my phone in circles bewteen different departments.

December 9, 2025

Hey ​@AlejandroDuran, welcome to our communit!

Good that you brought this up, I'm happy to help you with this. Is it about an Internet + TV subscription or something else? I'd be happy to look into it for you, but I'll need some information from you first. Could you add your postcode, house number, date of birth and the last 4 digits of your account number to your profile? You can do this by clicking on your avatar in the top right corner → My Profile → Edit Profile. Let me know when you're ready, and I'll take a look with you!

 

 

1 reactie

Tommie van Odido
Moderator
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Hey ​@AlejandroDuran, welcome to our communit!

Good that you brought this up, I'm happy to help you with this. Is it about an Internet + TV subscription or something else? I'd be happy to look into it for you, but I'll need some information from you first. Could you add your postcode, house number, date of birth and the last 4 digits of your account number to your profile? You can do this by clicking on your avatar in the top right corner → My Profile → Edit Profile. Let me know when you're ready, and I'll take a look with you!

 

 

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