home internet drops constantly for a few seconds

Hello @Stras 

Do you have this issue on WiFi and via a wired connection?

Does the internet globe turn red when your connection drops or does it remain green?

Which mediaconverter do you have?

Hi @Waqqas, we don’t really use the wired connection due to where the modem is located at the moment. However, there is never an issue connecting via wifi - I’m always connected to the modem or the extender but the internet connection goes down completely. So when the internet  connection is up, the speed is perfect at 400mbps but then it completely drops to “no internet connection” every few minutes in the evening. 
 

Internet globe does not turn red, all lights are green and stay green throughout.

I’m not sure which media converter it is - see attached photo. 

@Stras 

How does the WiFi function without WiFi extender?

@Waqqas - let me test that tonight (since the drops only happen on the evening). To reiterate: this is already a replacement wifi extender sent by Odido, no difference in result.

@Stras 

Till the evening hours all works fine? If it doesn't improve after removing the repeater than maybe you have thos issue aswell:

https://community.odido.nl/thuisnetwerk-566/verzameltopic-traag-internet-in-de-avond-wba-netwerk-365921

@Waqqas - Yes, everything works fine during the day.

Tested it without the extender for two days, but issue persisted.

@Stras 

See the topic above.

I’ve been following that thread, but there doesn’t seem to be any proposed solutions or even any recent reactions from Odido on that. @Cheyenne van Odido - can you please help? I am struggling to do anything on my internet in the evening.

Ik heb ook last van deze problemen. Internet valt om de paar minuten uit. Ik zit op het Delta-netwerk en heb een Nokia OTN-box.

Het probleem doet zich voor met of zonder wifi-extender. Het probleem doet zich voor bij bekabelde en draadloze verbindingen. Ik word constant uit games gegooid en websites en video's crashen constant. Dit is onacceptabel, ik wil misschien mijn abonnement opzeggen als dit niet wordt opgelost. 

Hier ziet u een screenshot van de laatste keer dat dit gebeurde.

@Tommie van Odido - see here where I have already created my own topic but was pointed to this one: 

This just feels like another delay or avoidance tactic. I’ve been having issues with my internet for the past 3 months (since day 1), I’ve been on the phone with support almost daily, but still I am no closer to a solution and I’m paying for a service I’m not getting at all.

i will immediately be exploring my options for cancellation and will pursue a full refund, since I’ve never received what I paid for. As soon as my cellphone contract runs out, I will be moving that away from Odido as well.

The support has been shocking. How can an issue like this persist for 3 months without solution!!? This is one of the worst experiences I’ve had with a vendor, ever.

It's strange because my system says you have a Media Converter, but in the picture it's actually a Genexis ONT. Can you take a picture of the serial number? Then I'll put you on the list as a tester for KPN @Stras!

This serial number? Can also be seen on the other photo.

Think you’re referring to this one

The first one was correct @Stras, I have put you on the list. KPN will contact you about the testing! 

​@Tommie van Odido - I have ended my contract recently, but I was still invoiced for the penalty of ending the contract early, while so many others in the exact same situation was given a waiver of the penalty. Why is that? Can that amount please be refunded?

Hi ​@Stras, apologies for this! I have immediately put a refund for you in the system. This will be refunded to your account as soon as possible. You have also received a confirmation by e-mail and you can always check it on Mijn Odido: https://internet.odido.nl/rekeningen/compensaties. Feel free to leave a comment if you have any questions or if something is unclear. For now I wish you very happy holidays! ✨ Greetings, Ishana