The option to disable Wi-Fi from the app stopped working recently. Wi-Fi automatically turns back ON by itself immediately.
Service desk employees suggested to restart modem and the fiber box, reinstall app, delete and create a new account etc. Nothing helped. Later another agent at support service found out that the root cause was the recent modem update that makes it turn on automatically always.
They could not create any ticket to address my problem. There’s clearly a bug now, that the option in mobile app doesn’t work anymore.
I need to have the possibility to turn off wi-fi from the app!
This is crucial for me!
Please suggest or advise anything.
Thank you!
Regards,
Julia
